A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Phone Management/Scheduling

• Answer incoming phone calls and respond to patient inquiries related to student clinic appointments, services, and availability.
• Schedule, reschedule, and cancel patient appointments based on clinic availability and dental student schedules.
• Assist with outbound calls for appointment reminders, follow-ups, or waitlist management.
• Enter and update patient and appointment information accurately in the scheduling system.

Student Support

• Coordinate with student providers, and clinic administrators to ensure proper appointment alignment and case assignments.
• Provide general information about the dental clinic's services and the student provider process.

Administrative/Customer Service

• Follow HIPAA guidelines to maintain patient confidentiality and data security.
• Identify and escalate complex issues to the appropriate supervisor or department.
• Maintain a courteous, professional demeanor with all patients and internal stakeholders.

• High School Diploma or GED
• 6+Months of experience with medical/dental appointment scheduling
• Proficient in computer and data entry skills
   

This position is located at the School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

The University of Michigan is an equal employment opportunity employer.