A cover letter is required for consideration for this position and should be attached as the first page of  your resume. The cover letter should address your specific interest in the position at the Department of  Mathematics. Your letter should highlight skills and experience that relate to this position. 

The Department of Mathematics at the University of Michigan is searching for a Director of Student  Academic Services for its undergraduate and graduate programs. The Director will provide strategic leadership and direction for the programs, projects, and activities related to advising, career services,  records, admissions, enrollment, placement, and curricular activities. We seek a proven leader with exceptional interpersonal, communication, and management skills; demonstrated excellence in the design and delivery of services that will encourage and challenge students to be responsible for their success to become part of the leaders and best.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

• The Director of Student Services reports to the Chief Administrator and works closely with the  Associate Chair of Graduate Studies and the Associate Chairs for Education to help achieve the mission, vision, and goals of the Department. 
• Manages the staff support for two Phd programs and the master's degree programs.
• Has oversight for academic programs involving curriculum, initiatives, services, and activities for the undergraduate program, the master's degree programs, and Ph.D. programs. Responsible for the creative, innovative development in transforming the Student Academic Services in  Mathematics. 
• Michigan Math and Science Scholars (MMSS) - Supervise the program coordinator to bring in over 500 high school students from around the world to attend summer camp each summer. 
• Quantitative Finance and Risk Management Master's program (QUANT) - supervise support  staff and manage the recruitment and placement of 30+ students each year 
• Manages a multi-million dollar budget for graduate student support and prepares projection reports. 
• Has overarching responsibility for leading efforts to foster a culture that promotes student success, well-being, and pride in the Department. 
• Has leadership responsibility for planning, initiating, directing and assessing the outcomes of the  Department's student initiatives, services, activities, and programs. 
• Works with the IT community to implement the use of technology to create efficiencies and enhance the delivery of student services initiatives, activities, and programs. 
• Advises and works closely with student leaders and others to pursue common goals and objectives and the creation and enhancement of Department student activities and organization programs. 
• Encourages faculty involvement in student out-of-class programs and research projects that enhance student learning outcomes. 
• Fosters collaboration and collegiality with all areas of the Department and builds strong relationships with the academic administration and faculty. 
• Fosters collaboration and collegiality with LSA and University areas. 
• Ensures that the Student Academic Services Office delivers top-notch service to all. 
• Presents Chair's leadership team with research, policy, and relevant decision-making information regarding student needs and welfare matters. 
• Interprets College academic policies and provides guidance to faculty and graduate student instructors in the implementation of policies. 
• Provides guidance to faculty and Graduate Student Instructors on matters of academic integrity.
• Guides faculty and students to appropriate campus resources when student health issues arise. 
• Oversees the hiring of Graduate Student Instructors, Graduate Student Research Assistants and ensures processing of fellowships.
• Recruits outstanding staff; ensures open communication; and provides staff with creative training and professional development opportunities; establishes performance accountability expectations and assessment.

Bachelor's degree with at least 5-7 years of experience in higher education or equivalent experience and training.  

Master's degree in business, higher education, education leadership, or other relevant field. The  Director of Student Services position requires a person who is ambitious and energetic, who brings a broad strategic perspective, leadership, and operational experience in business, student affairs, and services. The candidate must have a demonstrated ability to devise creative approaches to student services. Work well with senior leadership and be willing to create efficiencies and streamline student services processes. The ideal candidate must be able and willing to collaborate with senior leadership,  faculty, staff, and students. Excellent oral and written communication skills; strong interpersonal skills;  demonstrated excellent problem-solving, analytical, and critical thinking skills. 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Salary range is $80,000 - $90,200. A higher starting salary may be considered for exceptionally qualified candidates.

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision, and Values, please visit lsa.umich.edu/strategicvision.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.