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The Center for Academic Innovation at the University of Michigan is looking for a qualified Operations Coordinator (OC) to support the maintenance of our center's office space and daily
operations related to facilities matters as well as other human resources and general administrative related processes and projects. You will support a variety of office services to ensure necessary organizational operational needs are met such as gathering quotes from suppliers and vendors, overseeing supplies and services purchasing related to building maintenance, office equipment, and furniture/supplies and other applicable services as assigned. You will be asked to support a variety of special projects related to space optimization, talent management, team communication, and administrative tasks related to center processes. The Operations Coordinator will report to the Director of Operations and Talent Management (DOTM) and work closely with the other CAI Operations Coordinator (OC) peer colleague on the coordination of daily operational activities. 

About the Center for Academic Innovation

Through curricular innovation, tools for student success and equity, and educational research, the University of Michigan Center for Academic Innovation is building the future of education.
Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives. To accomplish our vision, we make it our mission to
collaborate across campus and around the world to create equitable, lifelong educational opportunities for learners everywhere.

About the Operations Team

The Operations team ensures that the Center for Academic Innovation is supported in matters related to operational responsibilities of the Center, including talent management and organizational development, financial management, operational data analytics, implementation of center-wide software and technology solutions, and space optimization and use. We also provide expertise around the design and implementation of center-wide organizational processes and policy matters related to compliance topics like copyright, accessibility, and Department of Education rules and regulations, and data privacy. We support student engagement through designing co-curricular fellowship opportunities and experiential learning opportunities. We serve as an important liaison for the Center to other University units such as the Office of General Counsel, Information and Technology Services, and the Procurement Office.

For more information, please visit our website: Academic Innovation. 

Operations and Special Projects

• Maintain the center's intranet site, including regular review and maintaining content by creating a regular schedule for updating and requesting updated content from all areas at the center.
• Support the rollout and communication of new operational processes within the center under the DOTM's oversight and in coordination with the other OC, ensuring that all staff members are informed.
• Help coordinate the Request for Proposal (RFP) process by serving as a primary liaison with the university's Procurement department, including gathering and preparing necessary documentation, communicating with potential vendors, and ensuring that all procurement activities align with university policies and timelines.
• Provide administrative support to complex scheduling projects in broader operations as assigned by the DOTM and the Chief Operating Officer (COO).

Facilities Support

• Support daily operations related to CAI's physical office at 317 Maynard St, including overseeing space access and security and attending to real-time inquiries with the other
  Operations Coordinator.
• Oversee the maintenance and functionality of the center's office building, including coordinating repair work, ensuring compliance with safety regulations, and managing space allocation to improve the use of office areas.
• Maintain relationships with contracted vendor services by serving as the liaison with external vendors and communicating
• Help establish space usage guidelines and continue to think of ways to maximize space use and optimization.
• Support projects related to facility renovations.
• Gather quotes from suppliers and vendors, manage relationships, and oversee the purchasing of supplies and services related to food, building maintenance, office equipment, furniture, and other necessary resources.
• Support special projects related to space optimization, team communication and process coordination with oversight from the DOTD and the Chief Operating Officer (COO) and in close coordination with the other Operations Coordinator (OC).
• Work in partnership with the other Operations Coordinator to ensure smooth daily operations, including managing equipment and office supplies inventory and storage, coordinating deliveries, and overseeing the functionality of office equipment.
• Monitor the compliance of the facility with university and center-level policies and safety regulations, ensuring that any issues are promptly addressed.
• Work closely with the CAI emergency response team and contribute to the development of emergency preparedness plans, including coordinating drills, updating safety protocols, and ensuring that the office is equipped to handle emergencies.
• Participate in projects focused on improving the sustainability of office operations, such as energy-saving projects, waste reduction programs, and the use of eco-friendly practices within the workspace.

Administrative Support

• Propose and implement revisions to talent management processes related to hiring, onboarding/offboarding under the DOTM's oversight, based on process updates.
• Support talent management recruiting tasks such as submitting job board postings, sending candidate communications and interview scheduling for position searches along with other Operations and Talent Management colleagues
• Support special projects related to talent management and administrative support in broader operations as assigned. 

• Bachelor's or Associate's degree and 2-3 years of administrative and facilities support experience.
• Demonstrated experience in facilities and daily operations support.
• Demonstrated experience developing processes and organizational systems for operations optimization.
• Demonstrated experience in complex scheduling and design and implementation of new operational processes.
• Experience balancing priorities and deadlines independently.
• Demonstrated experience with project management and customer relationship management tools (e.g. GSuite, Asana, Salesforce or similar tools).
• Demonstrated initiative, and service-oriented approach in a cross functional environment.
• Commitment to teamwork and collaboration.
• Work well in an environment that welcomes multiple perspectives and operates cross-functionally

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Salary Information

The general salary range for this position is $60,000 - $65,000. You can expect to be paid a great compensation package. Factors used to determine salary include education level and experience for the position and internal equity within the unit. You are encouraged to discuss salary questions to honor agreement and transparency throughout the recruiting process.

Additional Information

Please Note: This is a 5 year term limited position with the possibility of renewal depending on funding.

Must have legal authorization to work in the United States.

The mode of work for this position is Hybrid. The work requirements for this position allow both onsite and offsite work and you will have an expected regular and recurring onsite presence. You will be in person 4 days per week with the possibility of 5 days per week on occasion.

The salary for this position will be based on your education and experience.

Excellent benefits are available, for details, see http://benefits.umich.edu/

Organizational Statement on Harassment

We believe all individuals deserve to be treated with respect and dignity and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with any staff members and student employees in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and the Center for Academic Innovation encourages reporting of any forms of harassment including sexual and gender-based harassment. 

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for at least seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. 

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

The University of Michigan is an equal employment opportunity employer.