A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and
outline skills and experience that directly relate to this position.

This position supports the recruitment of high-quality applicants to Michigan Engineering by providing prospective students the best possible customer service. This role is hybrid with on-site expectations in Ann Arbor, MI. The Admissions Processing Specialist responds to a high volume of inquiries received through phone and email  in a timely and effective manner. The individual tracks questions and responses, uses standard written responses, and adapts processes to meet customer and organizational needs. In addition, it involves coordinating the processing of applications and forms to prepare for departmental admissions review. The position reports to the Michigan Engineering Graduate Registrar.

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

• Responsible for supporting incoming MEng applications and admissions processes for its degree programs, including Masters of Engineering (MEng), Doctor of Engineering (DEng), dual degree masters, SUGS, and joint and customized programs
• Support MEng applications activities including: acknowledge new applications, CollegeNet annual updates process; application processing (completed application uploaded to university systems); manage application materials as needed (test scores, transcripts, letters of recommendation); determine residency status and enter transcript and GPA information
• Facilitate program admissions processes, including entering admissions status and official admissions letters; support students with acceptance, withdrawals, and deferrals of their admissions offers
• Respond to phone, email, and in-person inquiries about our graduate programs and admissions using standard responses and interpretation of routine policies and procedures; resolve most questions and problems independently and refer only the most complex issues to higher levels; identify improvements to standard email responses as needed 
• Maintain electronic unit files with attention to confidentiality via the University's imaging system
• Coordinate with College Registrar and CoE Graduate Coordinators on dual degree status students
• Manage information in relevant student information systems; manage relevant shared email groups; maintain up-to-date records and tracking mechanisms; coordinate with College Registrar and other offices as needed
• Support the collaborative management of CoE programs for company-sponsored students
• Ensure compliance with Office of Student Affairs, College, Rackham, University, state, and federal guidelines and policies (i.e. FERPA confidentiality, misconduct reporting, etc.) by supporting and implementing best practices
• Liaise with other college and university units (i.e. Rackham, University Registrar, Michigan Engineering Online & Professional Education); serve on relevant unit, college, or university committees and working groups; participate in relevant events and meetings 
• May perform other responsibilities as assigned
   

• An associate's degree in education, business administration, management, social science, or related field, or combination of education and experience will be considered
• 2-4 years progressively responsible office experience, demonstrating administrative capabilities and skills or equivalent work experience
• Proficiency with various technologies, including Microsoft Office products, including familiarity with Excel, Adobe, and Google Workspace
• Excellent communication, interpersonal, and organizational skills
• Demonstrated ability to work well within a team, as well as independently
• Demonstrated time management skills, including ability to prioritize multiple projects simultaneously and successfully meet deadlines
   

• Experience in an admissions office, student service office, or other academic service unit
• Proficiency in university systems such as Oracle Peoplesoft (MPathways) or similar tools
• Knowledge of University policies, systems, and procedures
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. 
Background checks are performed in compliance with the Fair Credit Reporting Act.
 

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from
posting boards and filled anytime after the minimum posting period has ended.
 

The University of Michigan is an equal employment opportunity employer.