A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. This customer service position will provide support to the physicians and staff by managing all primary care and specialty templates.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Maintain responsibilities for MiChart Grids
• Update templates or scheduling guidelines accordingly
• Cover Patient Services positions as needed
• Work with the healthcare team to provide excellence in patient care
• Oversee assigned MiChart inbaskets
• High functioning scheduler has the ability to make complex scheduling decisions and coordinate across specialties and departments
• Participate in team meetings

• High School diploma or an equivalent combination of education.
• 3-4 years of Patient Services experience.
• 2 years of work experience in an office setting.
• Basic computer skills.
• Excellent customer service skills.  
• Knowledge of basic medical terminology.
• Communicates effectively.
• Ability to multi-task in a fast pace, multi-disciplinary clinical setting.
• Demonstrated excellent attendance.

• Working knowledge of medical terminology.
• One to three years' experience in a public contact setting.
• Office experience desired, preferable in a medical setting.
• Previous Cadence Experience
• Previous Grid building and editing
• Previous Referral knowledge
• Previous Billing knowledge

This is a 40-hour/week position with rotating Saturday mornings and rotating evenings until 7:30 PM.

Flexibility with work hours and work assignments is essential.

Ann Arbor

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.