A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in this position and outline your experiences that directly relate to this position.

The University of Michigan's College of Literature, Science, and the Arts is hiring an Associate AV Project Engineer to join a diverse team of professionals dedicated to successful design, installation, and systems integration of AV equipment in teaching and learning spaces and event and meeting spaces across the College of LSA. You will report to the manager of AV System
Integration, Engineering, and Design in LSA Technology Services.

Salary Range: $57,500-$64,000. Salary will be based on the skills and background of the selected candidate.

In addition to a career filled with purpose and opportunity, the University of Michigan offers comprehensive benefits and wellness programs to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Tuition reimbursement
• Parental leave benefits including up to six weeks of paid parental leave to all eligible parents and legal guardians to bond with a new child.

While you will primarily work from our central campus in Ann Arbor, LSA offers some flexible work options. To support well-being, LSA has a communication standard that limits non-essential emails to weekday business hours.

You will join a team of experienced and passionate AV professionals to review time-sensitive incident tickets and Slack messages, triage issues with classroom and conference room AV systems (often during live classes and events), and resolve Tier 2 and Tier 3 technical problems. On-site, you'll assess whether immediate repairs are possible or if further work is needed when the space becomes available.

Your focus will be on complex AV issues beyond the scope of standard triage, but not yet requiring escalation to Senior Engineers. This includes diagnosing problems within integrated AV systems made up of 20+ core subsystems.

You'll often delegate routine tasks to AV Technicians and escalate more advanced issues to Engineering teams. You will also contribute by writing Knowledge Base articles and leading training sessions to improve technicians' ability to resolve common AV problems and troubleshoot related device issues.

At times, you'll support complex AV projects across LSA and UM, assisting with system design, installation, and maintenance. You'll collaborate with project engineers to develop and share
documentation for major initiatives. Your work will be supported by a strong team culture that values feedback, collaboration, and continuous learning. You'll have dedicated time for professional development and growth through participation in some of the most exciting AV integration projects on campus.

About You

You bring a solid foundation in AV support, with hands-on experience in integration, maintenance projects, installations, and equipment upgrades. Your working knowledge of at least one specialized area of AV systems or digital AV technologies will strengthen the team's ability to execute renovations, new construction, and system troubleshooting. In this role, you'll contribute to maintaining reliable learning spaces, critical to supporting faculty and students in their work.

You are patient, polite, and empathetic, with a problem-solving mindset rooted in the College's mission. You communicate clearly and respectfully, both verbally and non-verbally, asking relevant questions, giving direction, and actively listening. You take initiative, acknowledge concerns, and follow through with solutions, while learning from feedback and continuously growing from both successes and setbacks.

Experience on construction sites and familiarity with OSHA regulations, safety protocols, and local job site requirements are a plus. 

You'll work with people from diverse technical backgrounds, often supporting educators and researchers who may not be AV experts. Your ability to explain technical concepts clearly and justify equipment and installation decisions will be essential to building trust and ensuring smooth collaboration.

A degree (Associate's or Bachelor's) is welcome but not required. What matters most is your technical skill, collaborative approach, and record of thoughtful, reliable work. Whether your background is in AV systems integration, project engineering, design, or audio engineering, we value what you bring and how you contribute.

• At least 2-3 years of relevant AV technology experience (or equivalent work experience in AV System Support, Integration, Installation, AV Design, or Audio Engineering).
• Demonstrated expertise in AV systems with strong technical analysis and Tier 2 troubleshooting skills, including the ability to assess issues in the field and apply creative, decisive problem-solving approaches.
• Demonstrated experience with a common ticketing system and standard productivity applications (Google, Word, Excel), as well as basic online communication tools (Slack, Google Chat, Teams, Zoom, etc.) and file organization in shared folders
• Demonstrated history of effective communication skills, explaining issues, assisting non-technical users, and guiding AV technicians to successfully resolve technical problems
• Demonstrated history of effective customer service and positive collaborative teamwork

Physical Requirements

This position requires the person to be able to move and transport objects such as projectors, screens, monitors, AV racks, and AV podia with a weight of up to 50lbs (frequency of working with the maximum weight may be up to several times a semester). The person in this position will also need to negotiate and ascend/descend a 12-ft ladder to install AV equipment in classrooms, auditoriums, and departmental spaces. This will involve maneuvering projectors and other equipment (weighing up to 35 lbs) to the installation location on ceilings and walls. Additional physical requirements also include: Manipulate and install objects overhead such as projectors, projection screens, and television monitors (weighing up to 50 lbs); Travel between buildings during inclement weather; Move cart-based equipment between buildings; Work in enclosed spaces, particularly around installed rack units in enclosed spaces; Work for an extended period of time to access AV racks, panels, and equipment at height of 3 to 7 feet.

• CTS Certification or equivalent
• Extensive experience with TDX and Slack
• Demonstrated experience leading and supporting AV/IT projects in higher education, including AV system design, integration, installation, maintenance, and client-facing collaboration.
• Strong knowledge of AV systems and digital technologies used in instructional spaces, with a focus on current pedagogical and learning space design trends, such as active learning
  classrooms, hybrid/remote learning, and technology-enhanced face-to-face instruction.
• Proven expertise in installing and supporting complex AV/IT systems in classrooms and conference rooms, ensuring seamless integration and user support.
• Entry-level manufacturer certifications (eg: 100-level Crestron, Dante)
• Demonstrated experience working on construction sites and following all required safety regulations, OSHA guidelines, and local job site requirements.

We feel strongly about work-life balance. While we love to work hard and finish projects, we will not work you to tears, burn you out, or make you choose between work and important family events. Our goal is for you to maintain a healthy relationship between life and work. Most of our team works 8 hours per day Monday through Friday, although some members do work 4 days with 10 hours/day. While our team does not typically work late or work weekends, there may be rare occasions where team members just want to get the work done when a classroom is empty and therefore may flex their schedule to come in on weekends or evenings to wrap things up. Your manager is eager to work with you to craft a schedule that is predictable and adjustable. Because this position's work focuses on tickets and maintenance work in classrooms and conference rooms, these efforts require the person in this position to be on campus during standard business hours. There may, however, be occasional tasks that require time and space to concentrate and focus, where working from home may be appropriate. That might include review and evaluation of tickets and user feedback, creation of new documentation or KnowledgeBase articles, and development of training materials. We like to have an environment where there is the flexibility to get the work done in the best possible way.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

More About Us

LSA is the largest and one of the oldest of the university's 19 schools and colleges, with more than 100 degree programs in over 75 academic departments and programs. Learn more about LSA at https://lsa.umich.edu. The college has a large workforce of approximately 1,200 staff, 1,500 faculty, 1,800 graduate student appointees and research fellows, and an additional 2,000 temporary employees.

To learn more about the LSA Technology Services organization and services, visit https://lsa.umich.edu/technology-services/

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.