A cover letter is required for consideration for this position and should be attached as the first page of your resume (due to system limitations). The letter should address your specific interest in the position and outline skills and experience that directly relate to the role. For questions about this position or to request a reasonable accommodation during the application process, email talent.acquisition@umich.edu.
 

Reporting to the Manager of Medical Benefits, the Benefits Administrator Senior communicates with members to respond to benefits related issues and concerns. You'll directly partner with members and health plan suppliers regarding insurance eligibility, benefit coverage details, claims processes, and complex inquiries.  Additionally, you will help with the development and preparation of employee benefits booklets and educational materials to enhance understanding of our benefit package.

This role is eligible for hybrid work, but will require 1-2 days per week in the Ann Arbor office. Work arrangements are reviewed annually and may be subject to change based on performance and needs.

• Be an insurance liaison to receive and respond to escalated member issues 
• Identify and request the data needed to handle inquiries from internal departments and health plan vendors
• Establish and maintain relationships with health plan vendors to expedite resolution of service issues and member complaints 
• Investigate claim and service issues as identified and communicate resolution to our members. Provide accurate servicing responses through telephone, and written correspondence 
• Implement and maintain database for tracking inquiries
• Conduct root cause analysis to identify interventions to improve future outcomes or preventing ongoing issues related to insurance eligibility, benefit coverage details, and claims processes
• Monitor trends and patterns of inquiries regarding health plans. Present detailed reports to Benefits Administration Office leadership, highlighting trends and proposing actionable solutions
• Internal cross training to integrate Benefits Administration departments that may include: employee benefits eligibility and enrollment, employee shared responsibility, health care and dependent spending accounts, student benefit eligibility, Medicare enrollment, open enrollment education and other areas 
• Use varied methods (e.g. one-on-one, email, phone, webinars) to educate members on university benefits that may include medical, life, legal, vision, retirement, and disability 
• Develop member communications and ensure compliance with relevant state and federal regulations such as HIPAA, CMS, and ACA 
• Develop procedures and training materials, and educate Benefits Administration Office and internal departments staff members to provide administrative support on medical plans and eligibility

• Associate's Degree or equivalent combination of education and experience
• 4 years' experience in a related role requiring confidentiality, timeliness, customer service, organization, and prioritization.
• Working demonstrable knowledge of basic components of employee benefit plans and administration
• Proficient in computer applications such as Google Suite, Microsoft, Power Point, and Excel

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

To review the comprehensive job description, please see this link: Benefits Administrator Senior Job Description
 

Benefits at the University of Michigan
 

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
 

• Generous time off, including family leave
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
   

The University of Michigan is an equal employment opportunity employer.