This dual role combines quality improvement specialist and project manager responsibilities to advance pediatric health equity locally at the University of Michigan Health System and across several statewide initiatives. The position is responsible for the management of the Pediatric Sickle Cell Improvement Program (P-SCIP), serving as a primary liaison between the Michigan Department of Health and Human Services (MDHHS), Medicaid health plans, and clinical partners while overseeing project timelines, deliverables, and performance reporting. While additionally supporting our team's QI Director in quality improvement activities, including the development of agendas and slides for quality collaborative meetings, facilitating focused workgroups, and providing improvement coaching to the Medicaid health plans. In addition, the role supports the Program for Equity in Adolescent and Child Health (PEACH), the Michigan Child Health Equity Collaboraitve (Mi-CHEC), and the Michigan Community Hospitals Improving Equity for Children (Mi-CHIME for Children) projects by facilitating quality improvement efforts, interpreting process improvement data, developing statistical process control (SPC) charts, and monitoring progress toward reducing healthcare inequities. This role will collaborate closely with clinicians, project staff, and project leadership to design, implement, and evaluate improvement strategies. Success in this position requires strong quality improvement, project management, and communication skills, as well as the ability to facilitate and drive improvement efforts and collaboration with partners and across teams. 

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

P-SCIP Management & Quality Improvement Support 

• Manage P-SCIP, including the project timeline, detailed work plans, schedules, progress tracking, and the completion of collaborative deliverables with clear documentation, using project management tools and methodologies.
• Act as a liaison and primary point of contact between MDHHS, Medicaid health plans, and additional P-SCIP partners.
• Support modifications and maintain a tracking system for changes in P-SCIP quality measure specifications. 
• Develop statistical process control (SPC) charts and other data displays for quarterly performance reporting.
• Develop agendas and presentations for collaborative learning sessions, coaching calls, workshops, and webinars 
• Plan, coordinate, and lead project-related meetings (scheduling, agendas, handouts, notes, and follow-up).
• Draft written communications, presentations, and other materials for collaborative and state audiences; coordinate communication plans and deliverables for key initiatives.
• Prepare status reports, progress updates, and grant-related documentation.

Improvement Strategy Design & Deployment (PEACH, Mi-CHEC, and Mi-CHIME) 

• Research best practices and assess their applicability to projects.
• Partner with clinicians (physicians, nurses, and other providers) and staff who work with PEACH to develop strategies that improve care and performance.
• Support the development and plan for implementation of improvement using QI tools, including process maps, root cause analysis tools, key driver diagrams, and additional methods as needed. 
• Conduct virtual or in-person site visits to help support improvement activities 

Facilitation & Monitoring of Improvement Projects (PEACH, Mi-CHEC, and Mi-CHIME) 

• Contribute to the design, testing, and implementation of improved care processes.
• Interpret data to assess current processes and recommend quality improvement tools and strategies.
• Apply problem-solving and process improvement methodologies (e.g., Lean, Six Sigma, PDCA, rapid-cycle improvement).
• Develop and interpret SPC charts to monitor performance and change.
• Support development of performance monitoring systems and dashboards using SPC and other QI methods.
• Provide reports, recommendations, and progress updates based on progress and changes in process and outcome measures.
• Collaborate with stakeholders to identify and resolve conflicts or barriers to improvement initiatives.

• Bachelor's degree in a healthcare-related field, or equivalent education and experience in Quality Improvement and Project Management.
• A minimum of 2 years of experience coaching or facilitating quality improvement initiatives or projects, applying methodologies such as PDCA, Lean, Six Sigma, and/or rapid-cycle improvement. Proven ability to guide teams in developing process maps, key driver diagrams, and in designing, sequencing, and implementing effective interventions.
• Hands-on experience with SPC charts (e.g., QI Macros or similar), including selecting the appropriate chart type, identifying special cause variation, and applying centerline shifts.
• Demonstrated time management, organizational, and project management skills.
• Strong communication skills (oral, written, and presentation).
• Excellent interpersonal skills, including the ability to collaborate, coach, and provide feedback across disciplines.
• Proficiency in Microsoft Office applications.
• Demonstrated ability to work independently with minimal direction, as appropriate.
• Willingness to travel to partnering sites to support QI initiatives as needed
• Willingness to work at least 3.5 days per week onsite

• Experience with Quality Collaboratives and the design and implementation of quality improvement project initiatives.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.