In an Ambulatory Care environment support multiple teams in the Transplant Ambulatory Care Unit by assisting staff in all aspects of the solid organ transplant process, including but not limited to rooming patients, vitals, obtaining records, insurance authorization, laboratory and medical management monitoring, order entry, referral transcription, fax server maintenance, maintaining continuity of care through effective communication and collaboration with the multi-disciplinary team in all areas relating to evaluation and listing for solid organ transplant. 

Characteristic Duties and Responsibilities

• Contact patients and arrange appropriate testing, referrals, or follow-up.
• Schedule appointments, complete lab orders, consult requests, or provide the patient with an appointment when needed.
• Function as a Medical Assistant to fulfill the needs of the clinic by rooming patients, performing vitals and other clinic assistive duties.
• Forms completion
• Patient intake (e.g., documenting chief complaint, V/S, height, weight).
• Review and update MiChart as directed.
• Process prescription renewals as directed by a provider or RN.
• Patient follow-up for normal and low complexity test results as directed by provider.
• Collaborates with all team members of the area assigned. 
• Assist with prior authorizations.
• Schedule and coordinate diagnostic and lab testing for patients. 
• Request appropriate patient records for review by physician.
• Input records, patient history information, update Mi Chart /Phoenix EMR system accordingly.
• Communicate effectively with team members, physicians, call center and other disciplines.
• Prepare clinic, prep for patients as needed.
• Work closely with RN, MA, and other disciplines across the Transplant Ambulatory care unit.
• Develop, along with lead or supervisor and scheduler colleagues, standard work.
• Maintain ambulatory care practice guidelines for patient care.
• Process in basket messages through MiChart 
• Assist with incoming mail, or fax server to process all clinically relevant documents (signed releases, home care service orders, lab orders, medication refills, etc.)

Supervision Received
General supervision is received from the Administrative Manager, Transplant ACU

• High School Diploma or GED.
• Knowledge of basic medical terminology.
• Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients. Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.
• Ability to work well as part of a team, share resources, and adapt to change in a positive, constructive manner.
• Excellent typing, data entry, and general computer skills; familiarity with common office programs such as Word and Excel.  
• Strong attention to detail.
• Excellent written & verbal communication, conflict resolution, and customer service skills.  Consistent use of correct spelling and grammar.
• Effective time management and problem-solving skills, as evidenced by ability to work effectively with minimal supervision.
• Documented history of excellent punctuality and attendance.

Medical Assistant Associate:

• 1-3 years of relevant experience

Medical Assistant:

• 0-1 years of relevant experience

• Certification as a Medical Assistant 
• Experience working within a large complex health care setting.
• Familiarity with UMHS electronic medical record system.
• Previous experience as MA support team member for at least one year.
• Transplant experience 
• Knowledge or University policies and procedures

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.