A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Unit Summary:

Michigan Housing is an actively engaged unit within Student Life Auxiliary Services within the Division of Student Life. M Housing serves approximately 11,500 students; 9,100 undergraduate and 2,400 graduate and professional students and their families. Although first-year students are not required to live on campus; historically 96-98% of all new first-year students choose to live on. Currently, the M Housing portfolio consists of 19 residential facilities that include traditional residence halls, apartments, and other living options located in communities on north and central campuses in Ann Arbor. In partnership with Michigan Dining, there are 9 dining halls and 9 retail operations embedded within the residence halls that serve approximately 4 million meals per year. Beginning Fall 2024, M Housing partnered with other units and departments within Student Life to support the residential experience for approximately 25 U-M students on the Marygrove campus, located in Detroit. In Fall 2026, five new residence halls housing 2,300 undergraduate students and a new 822-seat dining facility will open to continue M Housing's strong tradition of providing affordable housing options and services for U-M students. In addition to supporting the academic mission of the University, M Housing creates and sustains diverse learning-centered residential communities that ultimately enhance the residential experience and serve as a guide for their work in support of creating a sense of belonging for students.

Position Summary:

The Michigan Housing Community Connections and Engagement Department is vital in fostering vibrant and inclusive residential communities where students feel a strong sense of belonging. It achieves this through dynamic engagement and programming in residence halls, addressing residents' accommodation needs, facilitating connections to campus resources, and supporting students in navigating campus climate concerns. By offering events, educational workshops, staff training sessions, and the You Belong Here campaign, the department strives to create a welcoming community where everyone can thrive.

The M Housing Community Connections and Engagement Department is dedicated to fostering an inclusive and welcoming environment for all residents. The Program Manager's role is to create an inclusive and welcoming atmosphere for all residents by overseeing Gender Inclusive Housing services and addressing campus climate issues. They collaborate with their team to manage and track daily residential climate concerns and reports, mediate identity-related conflicts through restorative practices, and offer proactive programs to enhance a sense of belonging within the residential community for all students. Additionally, they collaborate with their team to develop student programming and enhance engagement opportunities.

This position reports directly to a Senior Program Manager, Community Connections and Engagement.
 

Residential Climate Support and Education (40%)

• Support the M Housing residential climate work, by supporting residents when campus climate concerns arise.
• Provide consultation to colleagues across M Housing (i.e. Residence Education, Marygrove, Housing Support and Community Responsibility) on residential climate concerns.
• Directly mediate conflicts among residents and residential communities/floors, manage conflict resolution processes with residents, problem-solving crisis intervention options to deliver for residents, and manage crisis management processes related to identity within the residential community using restorative practices.
• Determine educational needs based on crisis interventions and create and facilitate trainings, workshops, community circles, and roommate/resident conflicts based on those needs for both residents, student staff, and professional staff.
• Manage the M Housing You Belong Here campaign, including programming, marketing and branding components, and educational initiatives for incoming first-year students.
• Collaborate closely with Community Connections and Engagement and campus partners on creating and implementing educational programs that complement the M Housing You Belong Here campaign
• Develop and facilitate training sessions, workshops, and programs for students and staff that address campus climate concerns in the residential communities.  
• Develop digital content about the You Belong Here campaign and educational components for programming, partnerships, websites, social media platforms, and phone apps.

Management of Residential Experience (35%)

• Leadership and direction of the Gender Inclusive Living Experience, specifically:
• Reviewing applications and coordinating housing assignments with the Housing Information Office and the Associate Director of Community Connections and Engagement
• Navigating all gender-inclusive needs and partnerships with M Housing and campus stakeholders, including Spectrum Center staff to provide support, resources, and programming for residents of the Gender Inclusive Living Experience (GILE) Community
• Supervise Diversity Peer Educators, live-in student staff, who support the residential experience
• Provide programmatic and administrative support for student GILE events and initiatives
• Participate in department or campus committees related to Gender Inclusive Housing  to enhance the residential experience

Departmental Administration (25%)

• Serve in on-call rotation to manage campus climate incidents within the residence halls, remotely by phone or email.
• Daily triaging and tracking of residential climate concerns reports in the residential communities.
• Work with the Community Connections and Engagement staff to assess the effectiveness of programs and interventions in residential communities and how it supports campus-wide initiatives of belonging.
• Manage departmental communication including resident newsletters and social media and supervision of student staff who support this work
• Alongside Community Connections and Engagement staff create and coordinate programs and events sponsored by the department
• Provide support for administrative processes of the department, including serving as the primary back-up support for health, disability, and religious observance accommodations
• Other duties as assigned by M Housing and Community Connections and Engagement department leadership
   

• Bachelor's degree in related field
• Experience in student affairs and/or related educational services work
• Experience building inclusive and multicultural communities
• Experience in mediation, conflict management, or restorative practices in resolving conflict
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Authorization:

• Must be legally authorized to work in the United States without company sponsorship

Financial/Budgetary Responsibility:

• This position will work with students to support the administration of their student organization budget.

Working Conditions:

• The job requires working evening and weekend hours and traveling to multiple M Housing locations on campus. The position is an onsite position and shares office coverage responsibilities.
• Possibility for one (1) day remote work a week following successful completion of probationary period.

Physical Requirements:

• Be able to move and transport packages and boxes up to 25 lbs

Direct Reports:

• Direct supervision over a number of Diversity Peer Educators and hourly student staff. Provides functional supervision of all Community Connections and Engagement student staff on addressing residential climate concerns and supporting residents.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Selected candidates whose start date is 4/1/2025 or after, will not be eligible for the university FY25-26 salary/merit plan unless otherwise notified.

#studentlife
 

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.