PFANS is seeking a dedicated and detail-oriented Application System Analyst/Programmer Intermediate to support and enhance the CBORD Nutrition and Food Service Suites. This position is critical for managing application programming, system integration, security administration, documentation, technical support, and data analytics to ensure high-quality patient nutrition and food service operations.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Application and System Maintenance

• Maintain, monitor, and enhance the CBORD Nutrition Services Suite (including room service, tray monitor, clinical applications, and diet office automation).
• Support and update the CBORD Food Service Suite, including purchasing, issuing, inventory management, production scheduling, and general item maintenance.
• Administer application configurations, including interface settings, diet orders, room and tray monitor settings, and food item recoding.

Reporting and Data Analysis

• Generate regular and ad-hoc reports to support operations, decision making, and compliance.
• Perform data analysis to identify trends, discrepancies, and opportunities for operational improvement in food and nutrition services.
• Present findings, summaries, and actionable insights to leadership and departmental teams as needed.
   

System Integration and Technical Project Support

• Maintain interfaces between CBORD and other hospital systems (including MiChart and university procurement systems).
• Investigate, resolve, and communicate any interface or program issues and collaborate with HITS IT and other partners on technical projects and system troubleshooting.
   

Database Security Administration

• Serve as the CBORD Database Security Administrator, managing user accounts, user access, auditing compliance, and maintaining secure records in accordance with HIPAA policy.
• Process user onboarding and termination requests, maintain user binders, and communicate access information to stakeholders.
   

Software Upgrades and Testing

• Code, test, and debug updates and upgrades to the CBORD system.
• Maintain and update the test server environment, perform compatibility testing for new software or operating system releases, and serve as a liaison with IT for system patches and upgrades.

Technical Support and Troubleshooting

• Provide comprehensive technical support to the PFANS department, addressing user requests and system issues promptly.
• Support the creation and management of SharePoint Forms and Power Automate workflows.
• Troubleshoot and maintain Citizen printers used throughout the department, ensuring continuous and efficient operation.
• Collaborate with internal and external IT teams to resolve software, hardware, and integration challenges effectively.
   

Training, Documentation, and Communication

• Develop, update, and distribute technical documentation, training guides, and process manuals.
• Provide training and support to departmental users, back up colleagues as needed, and ensure knowledge transfer for updates and upgrades.
• Communicate program modifications, compliance updates, and new features to relevant staff and management.
• Ensure all documentation, menu information, coding lists, support manuals, and related reference materials are kept current and accessible to the team.

Quality Assurance and Process Improvement

• Regularly review patient and menu data for accuracy, compliance, and pricing discrepancies.
• Participate in ongoing departmental quality improvement initiatives and proactively identify and implement opportunities for operational efficiency.
   

• Bachelor's degree in information technology, nutrition, dietetics, food service management, or related fields granted by an accredited college or university or equivalent combination of education and experience.   
• Experience using CBORD Food Service Management and Nutrition Services Suite application. 
   

• Proficient in using CBORD Room Service Choice.
• Demonstrated experience and understanding of applications programming including software testing, coding, and debugging.
• Skilled in programming SharePoint forms and developing Power Automate workflows.
• Background in menu creation and database management.
• Experience developing technical documentation and end-user training materials.
• Experience in data analysis to support operations, decision making and process improvement.
• Familiarity with quality assurance practices and process improvement initiatives in healthcare or food service environments.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

FLSA REQUIREMENT:

• Under FLSA, incumbents in this position meet the criteria for exempt status.

DISCLAIMER: This job description is not intended to be an exhaustive list of all responsibilities and duties.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.