The Revenue Cycle Services division supports a variety of internal and external customers by providing customer liaisons, charge capture workflow process and support, automation, training, cash services, and data analytics. We are seeking applications for a full-time Revenue Cycle Process Improvement Consultant position to join us in supporting ongoing continuous improvement initiatives that align with the mission, vision, values, and strategy of Michigan Medicine.

As a Revenue Cycle Process Improvement Consultant, under the direction of the Senior Manager for Revenue Cycle Technology and Process Improvement, you will be responsible for analyzing revenue cycle data, developing process improvements, and leveraging technology to enhance the performance of revenue cycle operations.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Data Analysis and Reporting:
  • Analyze revenue cycle data to identify trends, inefficiencies, and opportunities for improvement.
  • Develop and maintain dashboards and reports to track KPIs.
  • Monitor Global avoidable write-off data for trends.
  • Provide data-driven insights to stakeholders to inform decision-making.
• Process Improvement:
  • Map current revenue cycle processes and identify areas for optimization.
  • Work with cross-functional teams to design and implement process improvements.
  • Monitor the impact of changes and make further adjustments as necessary.
  • Support global Revenue Cycle initiatives and cross-departmental complex projects.
  • Prioritize process improvement projects, allowing operational areas to submit workflow review requests.
• Collaboration and Communication:
  • Serve as a liaison between IT, finance, clinical, and operations teams.
  • Communicate findings and recommendations effectively to both technical and non-technical audiences.
• Technology Utilization:
  • Leverage Epic?s functionality in conjunction with other relevant software and reporting tools.
  • Stay updated on the latest advancements in revenue informatics.
• Compliance and Risk Management:
  • Ensure compliance with relevant laws, regulations, and standards.
  • Identify and mitigate potential risks to the Revenue Cycle.

• Associate?s degree or higher in business, healthcare, finance, or equivalent combination of education and experience.
• 5+ years? experience with progressive responsibilities managing projects (can include a non-project management title with examples of projects)
• 3+ years? experience in Healthcare or Revenue Cycle areas including administration, coding, billing, information technology, analytics, finance, revenue integrity, appeals, compliance.
• Knowledge of both theoretical and practical aspects of project management.
• Knowledge of strategic planning, risk management, and change management.
• Excellent interpersonal, written, and verbal communication skills.
• Strong relationship-building skills and understanding of complex organizations.
• Commitment to embracing change and working collaboratively.
• Detail-oriented with strong organizational skills.
• Experience with data analysis and presentation.
• Experience with Epic workflows and complex software applications.
• Strong analytical skills.

• Strong proficiency with Epic systems and healthcare revenue cycle management software (SlicerDicer, Cogito Reporting Suite, Analytics Catalog, Reporting Workbench, etc.).
• Strong proficiency in data analysis and reporting tools (Tableau, PowerBI, etc.).
• Previous experience in process mapping and knowledge of workflow improvement methodologies.
• Project management experience and/or Revenue Cycle professional certifications (e.g., HFMA, AHIMA, AAPC, PMP, LEAN, Six Sigma).
• Extensive experience with charge capture, coding, billing, follow-up, and data analysis.

This position is a 100% remote position where you will work from home/virtually.

The business office, located at 700 KMS Place, Ann Arbor MI 48108, will have space available to reserve for onsite work if/when necessary.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.