A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary:

University Health & Counseling (UHC) supports the health and well-being of the campus community through a public health-informed approach that emphasizes prevention, education, and treatment. We are inspired to help students realize their potential, cope with the stresses of life, work productively, and connect meaningfully with others.  UHC is made up of University Health Service (UHS), which offers medical services, and Counseling and Psychological Services (CAPS), which offers counseling services.  University Health Service (UHS), is an ambulatory, multispecialty health clinic within Student Life. We serve a large and diverse student body of more than 50,000 students, as well as eligible UM faculty and staff. UHS provides clinical services throughout our primary care and specialty clinics, as well as health and wellness education and promotion. Through our programs, services and partnerships, we foster lifelong learning in support of individuals to become active participants in their health and wellbeing.  This position is conveniently located on campus near downtown Ann Arbor and minutes from Michigan Medicine.

Position Summary:

Incumbent performs routine billing and follow-up functions for goods and services provided to UHS patients. The Account Specialist will also observe trends in billing and reimbursement, make inquiries of U of M Departments and medical insurance companies, then interpret the data for its usefulness. At patient request, staff will review accounts for accuracy, and assist in the development, implementation and interpretation of routine departmental policies. The Account Specialist will coordinate with standards of practice for patient services offered by providers within this job family, and who have the potential to offer care via telehealth. 

Billing and Follow-up: 80%

• Review patient accounts. Prepare summary for senior level review, including information on billings, collections, adjustments, rejections, re-bills, and payments versus cash received.
• Provide financial reconciliation and documentation as required by U of M departments, third party and federal intermediaries, as well as UHS accounting staff to resolve issues. Additional review may be supported by senior level
• Perform charge entry into the billing system for services that do not auto populate in Mi-Chart.
• Registration into billing system.to create or update UHS patient accounts.
• Review charges and payments under direction of supervisor or Sr.Biller, alerting them to potential reconciliation concerns.
• Using standard parameters, reviewing medical documentation, reimbursement vouchers, and MiChart electronically generated reports, to identify outstanding claim activity.
• Review accounts for clarity, correct any inaccurate billing information, and follow up in work queues as directed - rebill where appropriate.
• Compile medical statements as requested by supervisor or other appropriate personnel or departments to identify billing errors.
• Refer client accounts to appropriate personnel (ex: coder) as directed, to verify medical record documentation pertaining to correct diagnoses and procedures performed.
• Monitor special accounts such as student accounts, as well as payments received.
• Compile data for supervisors and other appropriate staff as requested

Administration and Customer Service: 20%

• Respond to written and oral inquiries made by insurance companies and patients regarding billing problems, UHS policies, HIPPA, eligibility and financial issues.
• Open communication with various U of M Departments and patients.
• Assist in the development, implementation and interpretation of routine unit policies.
• Work with UHS staff to learn, as well as make inquiries about billing and reimbursement issues - recommend changes.
• Retrieve, sort and distribute mail to appropriate department and staff or processing.
• Post commercial insurance payments to MiChart accounts as indicated, inform supervisor of any discrepancies.
• File documents following established department workflow and guidelines
• Act upon inquiries from walk-in patients and department multi-line telephone inquiries.
• Other duties as assigned.
   

• A high school diploma or GED
• Minimum of 2 years of office experience in a hospital business office, insurance office, physician's private practice or related setting
• Proficient with Microsoft Office software, including Word, and Excel.
   

• Foundational accounting knowledge
• Medical billing and coding knowledge
• Knowledge or other electronic health record experience
• Bi-lingual or multi-lingual skills
• Eye Care Billing Experience
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Position Responsibilities Criteria:

• Demonstrated personal and professional commitment to diversity and a solid understanding of and appreciation for cultural, ethnic, and individual differences.
• Excellent communication, interpersonal, and organizational skills.
• Demonstrated ability to solve problems and be adaptable in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and navigate change effectively.

Financial/Budgetary Responsibility:

• N/A

Working Conditions:

• This role is hybrid. UHS is located at 207 Fletcher St., Ann Arbor, MI  48109.

Physical Requirements:

• This role involves consistent office/desk work in a static position.

Direct Reports:

• N/A

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Selected candidates whose start date is 4/1/2025 or after, will not be eligible for the university FY25-26 salary/merit plan unless otherwise notified.

Relocation will not be offered for this position.

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Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.