The Pediatric Specialty Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children's Hospital. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Services Associate. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Provide clinic operational support to the Pediatric Specialties in a pediatric ambulatory care clinic setting. Participate in a rotation of all jobs including check-in, check-out, cash collection and cash reconciliation. The position includes additional responsibility of:

• Accurately and efficiently schedule patient appointments utilizing Cadence.
• Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
• Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges. 
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Prior authorization for genetic and molecular testing.

• High School diploma or GED
• 0-2 years' experience within a large, complex healthcare system.
• Experience and proficiency in utilizing computer including standard business computing programs and EMR.  
• Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.
• Strong interpersonal and communication skills are necessary.
• Demonstrated active listening, written, verbal and information technology skills.
• Ability to manage stress effectively.
• Ability to work collaboratively and seamlessly as an integral member of the team.
• Track record of observing and executing patient confidentiality protocol.
• Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols.

• Experience with pediatric population.
• Experience with obtaining prior authorizations for testing.
• Solid understanding of computer systems, and Microsoft Office applications.
• Proficiency in Medical Terminology.
• Previous experience with MiChart Cadence/Epic system.
• Seek constructive approached to resolving workplace issues.
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Knowledge of University policies and procedures.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.