Custodial and Grounds Services, a unit of Facilities and Operations, is seeking a highly motivated Compliance Coordinator to manage the department's quality control program and assist with the custodial technical training. This position ensures compliance with department cleaning standards and the operating systems.

Serving the U-M community, Custodial & Grounds Services is the steward of the buildings and grounds that make the University of Michigan's Ann Arbor campus unique. Our employees take pride in providing exceptional customer service while conserving, enhancing, and maintaining over 26 million square feet of property. 

Our mission is to deliver excellence in service by providing comprehensive custodial services, pest management, grounds maintenance, and landscape design services, all in support of a safe, functional, and visually appealing campus environment.

The department's work enables the continuation of patient care, student housing, animal husbandry, utility distribution, snow removal, debris removal, and other critical infrastructure support. Custodial and Grounds staff are designated as critical employees, which means in the event of a University of Michigan emergency reduction in operations, including a public health emergency, suspension of academic classes, or during weather-related events, critical employees are expected to report to work. 

• Ensure a work environment that fosters high efficiency, environmental awareness, fiscal responsibility, excellent customer service, and a culture of safety for the team and department.
• Conduct random and scheduled Quality Assurance inspections of building spaces and custodial operational areas per department standards.
• Conduct Quality Assurance inspections for both buildings and staff to ensure staff are following correct team cleaning procedures and properly maintaining their work area. 
• Complete building assessments and provide a detailed report to department leadership. 
• Ensure that all custodial training aligns with Facilities and Operations guiding principles of being proactive, respectful, collaborative, and solutions-based. 
• Offer coaching and retraining to supervisors responsible for leading frontline employees in the area of equipment and material utilization. 
• Maintain safety standards to assure compliance with the University, State, and Federal codes and regulations.
• Stay up-to-date with current best practices in team cleaning, including the tools necessary to perform custodial functions effectively. 
• Ensure university and department policies and procedures are being followed correctly.

• High school diploma or equivalent GED
• Minimum two years of experience providing field training to service employees. 
• Considerable knowledge of the methods, materials, and equipment used in custodial operations 
• Demonstrated excellent communication skills
• Demonstrated computer skills including Microsoft Office (Excel and Word) and Google Workspace (Sheets and Docs) 
• Excellent customer service skills 
• Demonstrated ability to develop positive working relationships with a diverse group of people at all levels

• College degree
• Minimum two years of custodial training experience
• Experience working with a Computerized Maintenance Management System (CMMS), such as FMS or AIM 
• Knowledge of University policies and procedures
• Experience working in a union environment, including knowledge of labor contract administration

Monday through Friday, 4:00pm - 12:30am (work schedule may vary at times)

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.