The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

Reporting to the Employment Process Supervisor, you will serve as a critical member of the Employment Processing Team. You will be assigned to a Regional I-9 Center and will process all I-9 paperwork for university employees.

Work Locations:

You are 100% on-site in Ann Arbor, MI. You will be placed at one of the following i9 processing locations: The Michigan Union (Central Campus); The Shared Services Center; or Pierpont Commons (North Campus)

Please Note:

• Visa sponsorship is not available for this position
• Fall Peak Season (Aug 18 - Sep 22)
• Training starting Aug 11

• Provide 100% on-site, customer-facing services for I-9 and MCard processing during an 8 am - 5 pm working schedule, and for peak I-9 processing assistance.
• Process I-9 paperwork for new and existing employees.
• Process I-9 recertification, e-Verifications, remote I-9s, and reciprocal I-9s.

• High School diploma or equivalent
• 1+ years of experience providing Customer Service
• Intermediate level proficiency with data entry and computer skills 
• 1+ years of experience with business software solutions

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

The University of Michigan is an equal employment opportunity employer.