A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file, due to system limitations.

This position supports the recruitment of high-quality applicants to Ross degree programs (BBA, MBA, Part-time MBA, Executive MBA, Global MBA, MSCM, MM, MBAn and MAcc) by providing prospective students the best possible customer service.This role is hybrid with on-site expectations in Ann Arbor, MI. The Admissions Assistant responds to a high volume of inquiries received through phone, email, and face-to-face contact in a timely and effective manner. The individual tracks questions and responses, uses standard written responses, and adapts processes to meet customer and organizational needs. In addition, it involves coordinating the processing of applications and forms to prepare for the Admissions Committee's review. The position reports to the Admissions Technology Director.

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business's mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to make a positive difference in the world. Learn more about Ross HERE 

For a full job description, see link here. For questions about this role, email RossHRRecruiting@umich.edu.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include: 

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate vesting 
• Many choices for comprehensive health insurance 
• Life insurance 
• Long-term disability coverage 
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program 
• Ross Onsite Fitness Center

40% Application Processing 

• Provide support to the Admissions Technology Director and the Program Directors for the BBA, MBA, Part-time MBA, Executive MBA, Global MBA, and One-Year Masters programs. 
   
• Assist with assigning application evaluations, tracking receipt of application requirements, and collating and mailing admissions documents. 
   
• Develop and maintain electronic communications to notify applicants if application materials are incomplete. 
   
• Maintain electronic unit files with attention to confidentiality via the University's imaging system.
   
• Manage the technology and systems for three dynamic and different cycles of Ross Undergraduate admissions (Preferred, Regular, and Minor in Business) to ensure timeliness, efficiency, and quality of evaluations and decision communications. Due to the dynamic nature of each admission cycle, the individual will need to be proficient in each process, with each having a different technology base, target population, admission requirement, and review process. 

25% Admission Processing 

• Enter admissions decisions and generate admission, financial aid/scholarship, and enrollment information letters for admitted students. 
   
• Process I-20s for incoming international students in order for them to obtain student visas. 
   
• Maintain electronic unit files with attention to confidentiality via the University's imaging system. 

25% Customer Support 

• Respond to phone, email, and in-person inquiries about our graduate programs and admissions using standard responses and interpretation of routine policies and procedures. Systematically track inquiries using the online ticketing system. Resolve most questions and problems independently and refer only the most complex issues to higher levels. 
   
• Identify improvements to standard email responses as needed. Identify FAQs to surface topics that may need a more thorough explanation on our website, ticketing system, and/or marketing materials. 
   
• Work with admitting programs to determine workflow and responsibilities for support staff. 

10% Data Loading 

• Along with the Admissions Technology Director and other Ross IT staff, help develop policies, templates, and practices around manually loading externally generated data into Salesforce and other Ross systems.

• High School diploma or equivalent 
• 3+ years' progressively responsible office experience, demonstrating administrative capabilities and skills or equivalent higher education and work experience. 
• Proficiency with Microsoft Office

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Salary Information: 

The posting range for this position is $45,100 - $53,000. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.