A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Logistics, Transportation & Parking is seeking a full time Customer Service Representative to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.

• Assist patients and visitors by directing them to available parking spaces
• Assist parkers with items they may need to their destination, as necessary (wheelchairs, strollers, belongings, etc)
• Direct patients and visitors to their destination inside the hospitals, escort patients and visitors to area inside the hospital
• Greet and screen patients and visitors at the parking structures
• Redirect non-patient and visitors to other parking areas, inform customers of alternative parking options by giving directions and handing out maps
• Monitor parking space availability, monitor full conditions of parking facilities, redirect patients and visitors to available parking spaces and/or parking facilities
• Assist patients and visitors with location of vehicle upon their return to the parking facility on foot or by use of motorized vehicle.
• Act as a customer service ambassador to Michigan Medicine
• Report any suspicious behavior to DPSS (Michigan Medicine Security) and supervisor
• Monitor and report suspected unauthorized parking activity
• Maintain areas of the parking structure by assisting in cleaning, removal of trash, salting icy areas and snow removal
• Report any elevator outages to supervisor 
• Use university vehicle to drive to other locations to assist in parking operations
• Assist parkers with use of parking equipment (may handle customer's credit card and/or cash) to assist them with the transaction
• Other duties as assigned by supervisor or manager

Other Job Details:
May work occasionally in a different classification depending on departmental staffing needs

• High School Diploma or GED equivalent
• At least one (1) year of customer service experience, preferably in a hospital setting  
• Strong customer service skills
• Excellent communication skills
• Must be able to work outside in all types of weather conditions
• Ability to stay active/moving for most of the shift
• Ability to move/transport up to 30 pounds
• Must have a valid drivers license  

Work schedule is Monday-Friday, 6:00am to 2:30pm.

Facilities & Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.