A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

BASIC FUNCTION AND RESPONSIBILITY

Provide exceptional customer service and support to Breast Imaging patients, families, providers, and team members. Duties include receiving/assisting patients and families, providing check in services for Breast Imaging and X-ray patients, scheduling BI patients for appointments, answering telephone calls and process orders as needed. Candidate should expect to be cross trained on all office duties and be able to assume different roles as needed. All other duties as assigned. Position may require candidate to travel to multiple locations within Southern Michigan.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Efficiently check in Breast Imaging and General Imaging patients with correct, required paperwork.
• Ask and document the correct questions to verify patient.
• Accompany patient to dressing area and give appropriate instructions.
• Receive and assist patients, visitors, and staff.
• Accurately and efficiently schedule patients utilizing Michart. 
• Identify the best available appointment type to meet the patient and clinic needs and requirements.
• Prepare paperwork for upcoming appointments.
• Verify patient requisitions are accurate and call clinics for requisitions when needed.
• Accurately interpret reports and complete proper follow-up as indicated by the radiologist.
• Request images from outside facilities
• Ensure patients completes Release of Information forms for prior imaging requests
• Open daily mail and send to appropriate location.
• Transcribe outside orders and scan into system.
• Identify and accurately send all images and reports for image requests.
• Retrieve messages and return appropriate calls.
• Handle difficult conversations with patients and families.
• High intensity patient flow must be compassionate and able to manage stressful situations.
• This position requires moderate sitting and standing as well as the ability to lift, push, and/or pull patients.

• High School diploma or an equivalent combination of education and experience.                     
• Basic computer skills.
• 1-2 years work experience in an office setting. 
• Excellent customer service skills.
• Ability to multitask in a fast-paced, multidisciplinary clinical setting.
• Excellent attendance record. 

• Working knowledge of  Michart is preferred.
• Familiar with Medical terminology.
• Demonstrates active listening, written, verbal, and information technology skills.

Dayshift, Monday - Friday, Occasional Weekends as needed.

Multiple locations: Including the Cancer Center, East Ann Arbor, and The Mobile unit.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.