The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

Reporting to the Employment Services Supervisor, each Intermediate Associate processes employment onboarding transactions for regular staff and temporary staff positions for the Ann Arbor campus. You will work with fellow Employment Processors, unit customers across campus, and Employment Clerks located at the I-9 Regional Centers.

Work Schedule

Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.

• Handling a high volume of tickets using a case management tool to open, document, process, and resolve tickets
• Provides background check support for Children on Campus programs
• Accessing records in multiple systems requires toggling between multiple screens to resolve cases promptly.
• Manage job openings and HR job data in U-M software.
• Communicate via both email and phone to collect additional information and provide updates on ticket status.
• Provide University unit/department support in using the Applicant Management System while applying knowledge of University of Michigan procedures, multiple union bargaining agreements, and ADA guidelines.

• High School diploma
• 1 year plus of customer service experience
• Intermediate level proficiency with computer data entry
• 1+ years of experience with business software solutions

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.