Revenue Cycle Quality Liaisons play a critical role in a high-profile group tasked with the shared goal of improving revenue results and maximizing revenue opportunities. This is achieved by having in-depth expertise and taking a global view of clinical and financial processes functions and interdependencies.  The Liaison establishes strong, mutually beneficial relationships and strategic partnerships with targeted groups. They establish parameters for collaborative efforts and serve as a reliable and essential contact point with key stakeholders. The Liaison is proactive, and data driven. They monitor performance, analyze results, and provide actionable information and recommendations to their customers. 

The Revenue Quality Liaison will have a primary focus on improving avoidable write-offs at the AMC Ann Arbor, UMH Sparrow and UMH West. 

The Revenue Cycle Liaison acts under the oversight of the Senior Director for Revenue Cycle Services and reports to the Director of the Revenue Quality Liaison team.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Analyzes patterns and trends for avoidable write offs that are focused on front-line and clinical workflows.
• Conducts in-depth root cause analysis and summarizes detailed findings for leadership presentations.
• Investigates mitigation strategies and proposes workflow, education, and technology related solutions to address systemic root cause.
• Leads projects to reduce Avoidable write offs for the AMC, UMH Sparrow and UMH West
• Facilitates stakeholder meetings. 
• Conducts high-level problem solving with a focus on revenue, compliance, and operational impacts.
• Provides operational guidance to clinical operations and revenue cycle 
• Monitor's performance and summarizes quantitative and qualitative data to leadership. 
• Works collaboratively and creates partnerships with clinical and revenue cycle stakeholders. 
• Works with payers regarding policy changes or mishandling of claims that lead to write offs.
• Provides education to clinical areas to improve outcomes on workflow, payers, process issues to mitigate write offs.
• Leverages technology and software tools to manage and track progress.
• Partners with Regional IT to implement Epic build changes, functionality, and new workflows.
• Partners with all Revenue Cycle operational divisions including Preservice, Mid-Service, Post-Service and Compliance as well as colleagues in Revenue Cycle Services. 
• Creates strong regional partnerships.
  

• 5-8 years of project management, management, lead roles in process improvements or related experience in a revenue cycle operational area or health care industry setting
• Bachelor?s degree in health care, business or equivalent combination of education and experience
• Strong leadership and interpersonal skills required
• Advanced knowledge of clinical operations and revenue cycle operations with ability to translate information 
• Advanced knowledge in payer reimbursement and compliance guidelines
• Excellent communication skills, demonstrated ability to communicate clear, concise, and accurate information both verbally and in writing 
• Proven ability to solve problems creatively 
• Advanced knowledge of Epic clinical and revenue applications, reports, and system capabilities
• Demonstrated ability to create project plans, complete projects according to outlined scope and timeline
• Strong customer service skills
• Demonstrated ability creating SBARs, power point slides, root cause analysis including recommendations and outcomes.
• Ability to lead meetings.
• Ability to establish and nurture beneficial business relationships.
• Self-motivated with a willingness to take initiative and solve complex problems
• Capability to negotiate with and influence others
• Strong analytical skills including demonstrated experience using Slicer Dicer and other reporting tools.
• Ability to thrive in a demanding, high-pressure environment.
• Flexibility, innovation, and creativity are necessary characteristics
• Desire to continuously learn and apply new improvement methodologies, and to spread successful innovation through the institution.
• In-depth knowledge of hospital and professional billing processes including payer behavior

• Coding Certification 
• Coding knowledge/experience with a variety of departments including Surgical Specialties, Pediatric Specialties, OBGYN and Emergency Departments
• Experience with Tableau dashboards.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.