The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills Patient Services Senior will provide direct leadership to the clerical team in addition to providing support to patients, families, physicians, and other members of the multidisciplinary team. The Division of Reproductive Endocrinology and Infertility (REI) within the Department of Obstetrics and Gynecology at the University of Michigan Health System provides the highest level of patient care in areas related to human reproduction including female and male infertility, assisted reproductive technologies, reproductive surgery, endometriosis, uterine fibroids, polycystic ovary syndrome, developmental problems, and issues related to reproductive hormones.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Responsible for the coordination of daily functional leadership for the clerical team. 
• Provides interpretation and instruction for policies, procedures, and practices. 
• Maintains work schedules, reviews timesheets for accuracy, and assists with performance evaluations for other clerical team members.
• Provides in-service training and onboarding for new clerical staff. 
• Participates with the leadership team to ensure effective clinical operations.
• Promotes and facilitates positive communication with the entire health care team. 
• May lead team huddles.
• Provide support, education, and guidance to a patient throughout their continuum of care.
• Proactively build relationships with patients by regular contact with them to assist in identifying barriers to care.
• Assist patients, navigating them through the complex logistics of the health system. 
• Work with Outpatient Financial Clearance & Counseling to correct address billing concerns/denials processed through the clinic. 
• Work with the Centralized Prior Authorization department for services and coordination of prior authorizations.
• Communicate solutions, issues, and risks directly with management or other responsible entities to ensure a fully integrated solution across the clinic. 
• Partner with Revenue Cycle to address patient-related financial concerns.
• Other duties as assigned.

• High School Diploma or GED.
• 5+ years of experience
• Knowledge of basic medical terminology.
• Demonstrated ability to lead a team or project.
• Experience facilitating and coordinating a patient's continuum of care, as well as identifying and recommending appropriate resources available.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal, and information technology skills.

Physical Requirements

• This position requires infrequent standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

• Bachelor's degree in a health-related field, Business Administration, or other related field.
• Experience working within a large, complex health care setting. 
• Familiarity with electronic medical record systems.

Monday through Friday, days. This position entails some weekend and holiday work on a rotation basis with other colleagues.

The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.