A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. 

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization where the employees are passionate about providing a high quality customer service experience to the university. U-M SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology. 

Reporting to the SSC Accounting Manager, the Accounts Receivable Sponsored Supervisor will be responsible for managing all federal and non-federal project invoicing and related collection activity (representing over 90% of the total SSC-AR portfolio).  This position is a key point of contact for external sponsors, research administrators and central business partners. 

The AR Sponsored Supervisor is responsible for establishing productivity and service objectives by providing oversight and coaching related to the team's daily operational performance.  In partnership with the Accounting Manager, this individual provides leadership and direction to its staff and is expected to uphold a culture that values customer service, continuous improvement and professional development.  

The AR Sponsored Supervisor will oversee a team of 14 staff, including 3 accountants and 2 senior associates, and will be expected to instill a team focused, collaborative environment. 

The AR Sponsored Supervisor is expected to support SSC Leadership by promoting and modeling a positive and trustworthy reputation for the SSC through consistent, accurate and customer centric service.  Additionally, this individual will be expected to adhere to appropriate business processes, and internal controls as required by policies and procedures governing University sponsored research.

Job Duties 

• Monitor and manage daily/weekly/monthly transaction workloads to ensure completion of required duties 
• Analyze and communicate productivity and accuracy metrics to team and individual performance thresholds 
• Identify and report on individual billing and collection accounts requiring within established procedures 
• Respond promptly to sponsor, unit and business partner requests and address escalations as needed 
• Facilitate informed decision-making using data analytics, summarized reports, business cases, and presentations 
• Collaborate with supervisor on developing short and long-term team goals and objectives 
• Identify and evaluate new service opportunities, system automations, process efficiencies, and other special projects as required
• Ensure team compliance with applicable university and department policies and procedures 
• Manage collection support activities for Clinical Trial Support Units (CTSUs) associated with sponsored research grants

Supervision 

• Plan and coordinate recruiting, selection, onboarding, and integration of new team members 
• Oversee formal training plans for new and experienced staff 
• Inspire and engage staff through daily huddles, team building activities, and individual meetings  
• Conduct regular coaching & feedback sessions and annual performance reviews 

• Bachelor's degree in accounting  

Experience

• Minimum of 1-3 years of supervisory experience  
• Demonstrated ability to build, lead, and motivate a team and adjust work/assignments strategically 
• Track record of modeling exceptional customer service and fostering a team dedicated to delivering on service expectations  
• Demonstrated ability to enhance effectiveness and efficiency through incorporation of innovative continuous improvement practices and other initiatives 

• Sponsored research experience  

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.