A cover letter is required for consideration and should be submitted as the first page of your resume. Your letter should outline your interest in this position and your relevant qualifications. For questions about this role or accommodation requests, contact talent.acquisition@umich.edu.

ABOUT US 

At the University of Michigan Office of Student Conduct Resolution (OSCR), we are committed to building a more just, inclusive, and connected campus community. Our mission is to foster trust, promote justice, and teach peace by offering a wide spectrum of conflict resolution pathways rooted in education, equity, and care.
We believe conflict can be an opportunity for growth and learning, and we?re here to support students and community members through that process. The Spectrum Model of Conflict Resolution, originally developed and implemented at the University of Michigan, serves as the foundation for these efforts.

JOB SUMMARY

As Associate Director, you will provide advanced leadership and oversight, ensuring the delivery of comprehensive conflict resolution resources to the University community. Reporting to the Director of Student Resolution Resources, you will manage the development, implementation, and enhancement of conflict resolution programs, services, and pathways that meet the diverse needs of students, faculty, and staff. This includes facilitating conflict resolution education, supporting adaptable resolution methods, and advancing our mission to build community trust and empower community members in addressing and resolving conflicts constructively. You will also supervise three Assistant Directors overseeing OSCR's core portfolios:

• Adaptable Conflict Resolution
• Sexual and Gender-Based Adaptable Programs
• Informal Resolution for Alcohol and Other Drug Risk Reduction

This is a hybrid remote/in-office role, requiring regular on-site work in Ann Arbor along with flexibility for remote work within the state of Michigan. Occasional evening and weekend hours are required.

A full job description is available here.

BENEFITS AT THE UNIVERSITY OF MICHIGAN

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and any eligible family members, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements
• Many choices for health, dental, and vision insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Department Leadership (40%)

• Oversee OSCR operations and staff; supervise high-profile conflict cases; support strategic planning and stakeholder engagement; act as the Director's designee when needed.

Program Oversight & Case Management (30%)

• Oversee conflict resolution programs and case processing, including intake, facilitation, and outcome development; manage data systems and ensure compliance with university and federal standards.

Education, Outreach & Collaboration (20%)

• Collaborate with campus units, stakeholders, and external partners to support student well-being, restorative justice, safety, and educational growth.

Committee & Professional Involvement (10%)

• Represent OSCR on university committees; contribute to professional research, publications, and associations in student affairs and conflict resolution.

• Master's degree and at least 5 years of conflict resolution experience or an equivalent combination of education and experience.
• Strong interpersonal communications skills, both written and oral.
• Demonstrable evidence of ability to work in and through experiences of conflict.
• Experience navigating multiple complex tasks autonomously and in a timely manner.
• Experience managing unit resources and making strategic decisions on financial matters.
• Strong record of supervisory experience.
• Demonstrable experience developing evaluation and assessment strategies to evaluate effectiveness toward unit goals and learning outcomes.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This role may have reporting obligations under Title IX and Clery.  

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Selected candidates whose start date is 4/1/2025 or after, will not be eligible for the university FY25-26 salary/merit plan unless otherwise notified.

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Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.