A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Michigan Engineering C.A.R.E. Center is a central resource within the College of Engineering that works collaboratively with several units across the University to ensure comprehensive and cohesive support for our students, including our colleagues on central campus and Student Life. We strive to respond to all student inquiries through personal attention and care. We partner with students to coordinate support and communication. Our office provides a unique blend of services, as we assist Michigan Engineering students with personal, academic, or a combination of these matters pertaining to their experience within the University.

The Student Support Case Manager reports to the Director of the C.A.R.E. Center and is responsible for: working under the supervision of the director in providing support, resources, and referrals to student(s) of concern and providing direct services to students; responding to referral service, creating and implementing action plans as needed under supervision of the director; interacting with students, families and community contacts; collaborating with professionals and other community service bodies as required by the Director; and making referrals and preparing reports and summaries as needed. The case manager is expected to utilize best practices related to critical incident response and management and college student development, conflict resolution, and contributing to the functions of C.A.R.E. through support of its administrative, student support, and crisis management functions.

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Student Support:

• Provide direct support to students with personal/social, mental health, physical health, academic, behavioral, or other difficulties. Assist in administration of processes including note taking; Identify and recognize distressed students and make appropriate referrals as needed.
• Provide case follow-up and investigation to meet student health, academic, personal, and other needs.
• Communicate with academic program administration regarding student status and progress.
• Effectively interface with students/postdocs in a timely and efficient manner.
• Develop and maintain website content related to student support services.

Conflict Management Consultation:

• Meet one-on-one with students to assess the academic dispute, identify options for addressing disputes and concerns, and assist in coordinating the resolution of student conflicts using informal and formal processes.
• Conduct investigation of conflict matters.
• Coordinate appropriate intervention and follow-up with multiple academic units and university offices in support of conflict resolution efforts.
• Assist in development of annual report for student support work as needed.

Administration:

• Assist in the preparation of brochures, handbooks, periodic statistical and/or progress reports, hand-outs, other written materials, and/or coordinate appropriate outreach and marketing activities as assigned.
• Maintain confidentiality in communicating sensitive information and in handling confidential records.
• Serves as a primary backup to the Resolution Officer to include assisting with academic integrity process in accordance with the academic and professional misconduct procedures.  Case intake, organizes hearings, and maintains disciplinary files.
• Maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations.
• Assist with special projects as requested.
• Perform other duties as assigned.

• Master's degree in social work, counseling, college student personnel, higher education administration, psychology, social sciences or equivalent combination of education plus 2-4 years prior work experience related to conflict resolution, student or academic affairs administration, or related field
• Demonstrated experience in delivering programs, trainings and presentations to a wide range of audiences 
• Possess excellent interpersonal communication skills 
• Understanding, appreciation of, and strong personal commitment to the issues involved in serving a myriad of populations 
• Experience with conflict resolution, mediation and/or counseling in an educational setting
• Strong organizational and time management skills with the ability to handle multiple priorities
• Working knowledge of issues impacting graduate students 
• Demonstrated experience in delivering outreach materials, website content
• Case management and referral experience in an educational setting
• Demonstrated computer proficiency (word processing, spreadsheet, and database systems)
• Ability to work independently
• Demonstrated ability to problem solve, make decisions and show flexibility and adaptability, particularly in a fast-paced environment
• Excellent organizational skills and attention to detail

• Working knowledge of issues impacting college students
• Direct experience in case management procedures and/or crisis intervention and response, preferably in a higher education setting
• Familiarity with UM policies, procedures, and organizational structure

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.