Works directly with parents or guardians of newborns at Michigan Medicine's Von Voigtlander Women?s Hospital to collect required medical and statistical information for county and state records. This includes information on live births, stillbirths, and fetal deaths. 
 

Searches all systems to find the necessary information for county and state submissions and reports. 
 

Accurately enters data into the State of Michigan's VERA (Vital Events Registration) system. 
 

Reports any potential errors in chart documentation immediately and helps correct them. 
 

Identifies problems and suggests solutions for improvement. 
 

Follows all regulatory, legal, and accreditation requirements, asking for clarification if needed. 
 

Informs management of any issues that need quick review and resolution. 
 

Performs additional tasks as needed to support the department's efficiency. 

Provides excellent customer service to diverse patients, their families, clinicians, and staff, acting as a go-between for Revenue Cycle - Mid Service. 

Communicates clearly with doctors, clinicians, unit staff, and other customers about record completion policies and procedures that affect operations and are required for reporting to the State of Michigan. 

Data Management: Collects, checks, and organizes data to ensure it is easy to access, reliable, and up-to-date for those who need it. 

Attention to Detail: Completes tasks thoroughly and accurately. 

Analysis: Has strong analytical skills to understand and solve complex problems. Can make informed decisions based on available data and ensure compliance with privacy and security rules. 

Critical Thinking: Gathers important information to find effective solutions. 

Decision Making: Makes quick and informed decisions, considering all relevant facts, goals, and risks. 

Independence: Works well alone in a changing and sometimes stressful environment, while keeping information confidential.  

Teamwork: Maintains high standards in teamwork by being adaptable, flexible, and consistently sharing information and resources. 

Answer Desk Phone using Cisco Finesse computer software application and department-issued equipment. 

Review and respond (in writing and verbally) to requests for assistance. 

Use various computer applications and programs to complete standard work. 

Stand/Walk 67-100% (includes multiple patient floors). 

Sit 34-66%. 

Certification as a Registered Health Information Administrator (RHIA) or a Registered Health Information Technician (RHIT) through the American Health Information Management Association (AHIMA). An equivalent combination of experience, education, or certifications may be considered to meet this requirement. 

Knowledge of standard medical terminology. 

Two years of experience using an EHR (electronic health record) platform (e.g., EPIC) and administrative systems. 

At least two years in a customer service position, including in-person interactions. 
 

Demonstrated proficiency using Microsoft 365 tools and applications. 

Ability to multi-task in a fast-paced environment to meet deadlines. 

Ability to walk long distances and stand for long periods of time. 

Ability to work independently or in a team with minimal supervision. 

Demonstrated strong verbal and written communication skills for interactions with patients, patient families, clinicians, and staff.