The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

Reporting to the HR Coordinator Supervisor, you will serve as a member of the Human Resource Operations Team. You will provide administrative support to numerous University units across campus. In this role, you will process job postings, hire students, handle basic personnel action requests, and support the team. This is an opt-in service that provides coordination and processing of front-end HR transactions.

Work Location:

Work is 95% remote. Please note that occasional on-site presence may be required. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use. 

Work Schedule: 

40 hours per week M-F, 8 am - 5 pm

Please Note:

• This position is seasonal
•  Visa sponsorship is not available for this position

• Spend 90% of the time completing transactions.
• Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets.
• Manage job openings and HR job data in U-M software.
• Process employment records for staff, faculty, non-students, and students.

• High School Diploma or equivalent. 
• 1+ years of experience providing customer service
• Intermediate level proficiency with data entry and computer skills
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

The University of Michigan is an equal employment opportunity employer.