A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Plan and direct the operational activities of the following Revenue Cycle Pre-Service departments:

• Central Registration (UMH-Michigan Medicine & UMH-West)
  • Registration Contact Center
  • Emergency Department Registration
  • Registration Denials
  • Patient Business Services Help Desk
• Patient Access (UMH-West)
  • Scheduling
  • Verification

Communicate mission, vision, and values of patient financial advocacy to management and staff.  Ensure departmental goals, key performance indicators, policies, procedures, projects, and organizational structure align with Revenue Cycle goals and objectives and focus on optimizing the ideal patient financial experience.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Set goals and long-range strategic plans for each unit in collaboration with management staff and the Senior Director of Pre-Service, ensuring support of a patient-centered Revenue Cycle and alignment with University of Michigan Health strategic goals and values.
• Identify strategies that lead to improved financial performance and follow through on their implementation while preserving University of Michigan Health standards and minimizing financial and legal risks.
• Build value streams that flow across functional units (silos) to deliver the best product with minimal waste. Apply knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities. Ensure all units are committed to outstanding customer service and have the tools and information needed.
• Collaborate with departments both within and outside of the Revenue Cycle, including but not limited to Mid-Service, Post-Service, RCATS, Ambulatory Care, HITS, Legal, Compliance, Contracting, and vendors.  Ensure procedures are in place to provide customers with accurate and complete information so they can complete their jobs. 
• Provide direction for complex business decision making for operations.  Recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change to multi-disciplinary or complex issues. 
• Design, modify, and implement business processes that result in positive financial results and positive customer interactions.  Employ Lean methodology to build consensus, standardize work, surface problems, find efficiencies, eliminate waste and develop problem-solving skills of management and staff.  Promote effective change management practices. 
• Investigate and recommend technology and process improvements to increase the efficiency of each unit. Ensure technology and tools are used to their full capacity.
• Provide direction and interpret Revenue Cycle key performance indicators with significant institutional impact.      Measure progress toward established KPI?s, adjusting priorities and strategies as needed.
• Grow the leadership skills of direct reports by educating, coaching and delegating while managing risk and ensuring accountability for delegated items. 
• Ensure appropriate training, education, and feedback is provided to continue development of a competent and skilled workforce with strong team values and excellent communication skills; ensuring opportunities for advancement are in line with the business needs of Pre-Service, the Integrated Revenue Cycle and University of Michigan Health. 
• Stay abreast of emerging issues and risks and plan accordingly.  Participate in establishing an environment that leads to efficient Revenue Cycle operations.
• Ensure employee engagement by using the feedback provided by annual Employee Engagement Surveys. Monitor progress of each department in discussions, follow-up plans, and improvements
• Collaborate with HITS leadership to prioritize application enhancements
• Monitor and manage the expenses of Pre-Service units, ensuring efficiency and delivering optimum value for the cost.      Monitor appropriate financial metrics to ensure accuracy and effectiveness of units.
• Capitalize on the diversity of staff, patients, and community to achieve business goals and demonstrate organizational values.

• A Bachelor?s degree in Business Administration, Healthcare Administration, or other healthcare related field or an equivalent of ten years management experience in a healthcare setting.
• Seven or more years' experience managing a centralized Registration department. 
• Experience leading a centralized project. 
• Five or more years' experience in staff performance management and process improvement initiatives. 
• Five or more years' experience managing a successful contact center. 
• Experience with Epic.  
• Strong experience in healthcare regulations, insurance, and reimbursement. 
• Considerable knowledge of University policies, procedures, and regulations.

A Master's degree in business, healthcare or related field.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.