Michigan Medicine Orthotics and Prosthetic Center

The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is in Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. 

Why join the Michigan Orthotics and Prosthetics Team?

As an integral member of our front desk team, you will play an important role in providing the highest quality customer service. We provide state-of-the-art services to adults and children requiring orthotic and prosthetic devices and are committed to providing outstanding customer service. For over 100 years the University of Michigan Orthotics and Prosthetics Center has provided exceptional service to a diverse patient population. We?ll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence) as well as Orthotic/Prosthetic specific programs. You will collaborate with other clinics to schedule appointments and verify insurances. In many cases, you?ll be the first and last person our patients and their families see as they visit our facilities. 

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Generous PTO program

• Provide exceptional customer service, greet patients, and perform check-in and check-out functions.
• Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty within a clinic based on prescription details.
• Respond to urgent appointment requests/walk-ins.
• Perform insurance verifications, update medical, financial, and demographic information.
• Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports as necessary.
• Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care.
• Request and follow up on medical documentation on behalf of the patient to meet insurance requirements.
• Schedule new and return visits determining appropriate sub-specialty within a clinic based on prescription and referral needs as well as urgency of the appointment request.
• Provide clerical support for clinical staff as related to front desk responsibilities.
• Participate in process improvement initiatives.

• Graduation from high school or GED
• 2-3 years of related experience
• Exceptional interpersonal skills and ability to work well within a team setting.
• Ability to communicate effectively
• Demonstrated active listening, written, verbal, and information technology skills. 

• Some college education
• Outstanding customer service skills with one to two years? experience in a health care setting, scheduling patient appointments
• Patient account and/or insurance verification experience
• Knowledge of patient scheduling systems, Cadence (MiChart) or Epic software is preferred
• Knowledgeable of medical terminology, preferably in the field of Physical Medicine, Orthotics and Prosthetics

This will be a Full-Time (Non-Exempt), 40 hours per week; Monday ? Friday schedule. 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.