A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary

University Health Service (UHS) provides a scope of health and wellness care to University of Michigan students, as well as primary care services for eligible UM faculty and staff.  UHS is actively seeing compassionate, enthusiastic and patient-focused individuals to join our campus team.  This position is conveniently located on campus near downtown Ann Arbor and minutes from the main hospital.

Job Summary

As a Medical Assistant (MA) for University Health Services, you will have the unique opportunity to provide care for U of M students, faculty, and staff. Not only will you have the ability to showcase your skills as a MA, you will also have an opportunity to build strong relationships with Physicians and Advanced Practice Providers. You will play an integral role within the University, and specifically within UHS. MAs are frontline in providing the highest quality care for students and other UM affiliated patients. We are eager to assist you in becoming a well-rounded employee, and to support advancement in your skills.

Patient Care 80%

• Room patients and completing intake, including medication reconciliation and screening forms
• Perform ear irrigations, suture/staple removal, EKGs, casting/splinting, ankle taping, urine drug screens and other point of care testing
• Assist clinicians in the delivery of direct care and support operational functions including procedures
• Act as chaperone during sensitive exams, diagnostic and therapeutic treatments
• Provide routine patient prep instructions for some UHS procedures
• Observe patient status, report changes, and document accordingly
• Perform quality control/assurance for CLIA waived testing
• Open and close clinic according to UHS guidelines
• Problem-solve patient flow issues
• Use infection prevention guidelines for patient rooms and equipment
• Disinfect and maintain medical equipment
• Administer injections appropriate to clinic protocols or by defined orders in the EMR, including, but not limited to immunizations
• Clean, stock, organize patient care areas
• Nasopharyngeal Covid swabbing
• Mid Turbinate Covid swabbing, including educating and observing patient self collecting

Administrative 10%

• Prepare and/or place orders for patient care supplies
• Prepare medical instruments for transport for high level disinfection
• May contact patients and arrange for appropriate testing, referrals, or follow-up

Other Duties as Assigned 10%

• Participate in Quality Improvement activities
• May prepare and/or  present ideas or explain workflow changes at team meetings
• Various other duties deemed clinically appropriate and within the scope of practice designated by clinical staff and/or supervisor/designee
• Reinforce instruction for patients and families according to the teaching plan established by a clinician
   

• High school diploma or GED
• 0 - 5 years experience of working as a Medical Assistant and/or related experience performing as a Certified Nurse assistant or Direct Care Worker

• Graduated from an Accredited Medical Assistant Program
• Ambulatory Care setting experience within the last 2-3 years
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Certification
• Previous experience with MiChart (EPIC)
• Bi-lingual or multi-lingual skills

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Position Criteria:

• Able to multi-task and work in a fast-paced, busy environment
• Able to work in a team-centered environment
• Able to take direction from multiple disciplines
• Flexible to work between multiple areas
• Communicate appropriately with patients, families, and members of the healthcare team
• Demonstrated positive attendance and reliable work history

Work Schedule:

• This is a full-time, 40 hours per week position. Available to work 8 hour shifts between 7:00 AM - 6:00 PM, Monday through Friday. Routine schedule will be 9:00 AM - 6:00 PM on weekdays, plus rotating coverage for closing (stay until the last patient departs). Must be able to work occasional overtime, based on patient care needs. Standards of practice for patient services offered by staff within this job family, have the potential to include care offered via telehealth.

Work Location:

University Health Service
207 Fletcher
Ann Arbor, MI 48109-1050

Physical requirements:

• Able to maintain a static position for extended periods of time, and move and transport objects weighing up to 50 pounds.

Training:

• Orientation and pre-cepting will occur within and perhaps including outside of our department, by experienced staff and tenured Medical Assistants.

Background Screening:

• The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer, and may use a third party administrator. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline:

• Job openings are posted for a minimum of seven calendar days. This job may be removed from the posting boards and filled any time after the minimum posting period has ended.

Supervision Received:

• Supervision is received from the Administrative Director or designee

Salary:

• This position is included in the bargaining unit represented by the United Michigan Medicine Allied Professionals (UMMAP), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

This role may have reporting obligations under Title IX and Clery.  

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Selected candidates whose start date is 4/1/2025 or after, will not be eligible for the university FY25-26 salary/merit plan unless otherwise notified.

Relocation will not be offered for this position.

#studentlife
 

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.