The Michigan Infusion Scheduling Team (MIST) is a Michigan Medicine Ambulatory Care facility dedicated to providing high quality health care services for adults. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families and employees.

As a Patient Service Intermediate (PSI) with Michigan Medicine, you will use a variety of clerical, computer and interpersonal skills. We'll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence). You will work directly with other departments to coordinate patient care. Our PSI Team are close-knit group with a focus on patient care that provide continual learning opportunities. This is a full time, 40 hours/week position.
 

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Schedule new and return complex, adult & peds cancer and non-cancer infusion appointments, determining appropriate clinic and utilizing scheduling guidelines and informational tools
• Answer high volume phone line
• Work closely with Clinical Teams to provide an ideal patient experience
• Obtain necessary prior authorizations for outpatient Adult & Peds Cancer and Non-Cancer infusions & procedural services
• Initiate telephone triage in-basket notes and distribute for action; document according to specified clinic standards.
• Update insurance verifications, update medical, financial and demographic information
• Advise patients of estimated insurance benefits
• Inform patients of necessary preparations prior to infusion visit in accordance with established guidelines
• Complete routine referrals.
• Ensure completeness of financial documents including type of visit, reason for service, charge for service and diagnostic codes.
• Completes weekly clinical, infusion, and procedure reconciliation
  

• High School Diploma or GED
• 3-4 Years of experience
• Must have minimum of 2 years experience obtaining Medical Benefits, Eligibility, authorizations, and cost share for outpatient services
• Candidates for this position must be dependable and team oriented.
• Mi-Chart experience
• Must have minimum of 2-year clerical experience in a healthcare setting
• Proficiency in use of computers and software, including Microsoft products
• Must exhibit professional behavior at all times
• Demonstrate excellent verbal and written interpersonal and communication skills
• Ability to multi-task and produce high quality work in a timely, accurate, and efficient manner
• Demonstrates excellent attendance record and ability to work independently

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.