A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

M-Dentistry: Advancing health through education, service, research and discovery.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

The mission of the School of Dentistry is advancing health through education, service, research and discovery.

Check In/Out 
Provide Check-in and Check out services on a floor for all clinics
Greet patients/visitors and direct to the appropriate area
Confirm appt, obtain general consent, mark a patient as checked in, collect prepayment
Collect cash/credit card payments from patients using established guidelines; Collect post treatment payments.
Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards(cash out at the end of day.).
Provide patients with copies of any remaining paperwork needed that they can fill out with the provider ie . tx plans, friends and family consent, payment plan, 
Direct patients who have not pre-registered to the registration staff.

Customer Services
Routine checks on patients or families with extended wait times( monitor the waiting room and intervene when necessary) communicate with respective clinic staff to update patients regarding wait time status. 
Respond to urgent/emergent requests, including contacting appropriate staff and providing non-medical support ( examples: patient request to speak to supervisor, disruptive patient-contact security, late patient-contact clinic coordinator) .
Respond to patient/visitor requests and complaints.
Provide any walk-ins with an information sheet on appointments, referrals, prior authorizations, and School of Dentistry services.(present them with information, printed, website address, example: if in pain walk-in patients, direct them to guest services)

Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
Ensure the waiting area is neat, organized, and safe; contact environmental services to arrange cleaning.
Examples of audit/housekeeping tasks during downtime: Reporting - unapproved notes, verify next day appointments, audit future appointments for missing pieces and alert appropriate staff 
Help with frequency issues on Medicaid patients. Look up for x-ray eligibility
Routine checks of email inboxes responding in a timely manner
Work with PCC or Clinic Coordinator as needed, for example: complete payment adjustment forms. 
Routine checks of email inboxes and responding in when appropriate.
Work with PCC's as needed
Creating patient charts.
Completing payment adjustment forms
 

Required: High school diploma or GED
1+ years of work experience in dental/medical facility.
Ability to communicate with diverse populations, including staff, faculty, students, and patient
Ability to understand insurance copay information
Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email. 
Must be able to maintain confidentiality with respect to patient information. 
Must exhibit a professional and positive image and disposition when interacting with patients, students, departmental staff members, and allied health professionals.

Experience working with Epic software.
Experience providing check-in/check services in a dental or medical office setting
Experience with a computerized patient management system
 

This position is for the School of Dentistry located at 1011 N. University Ave. 

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.