Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Why join the Michigan Medicine Pediatric Rehabilitation Center Team?

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. As an integral member of the Pediatric Rehabilitation team, you will play an important role and share our priorities which include high quality medical care, excellent customer service, safety of our staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal patient experience. 

Provide exceptional customer service to patients and families at the outpatient Pediatric Rehab Center (located at 2205 Commonwealth Blvd, Ann Arbor) by performing clinical processes that result in the management of efficient patient flow.

• Work directly with providers to deliver excellent and timely patient care.
• Room patients and perform patient intake- document patient vitals, chief complaint, height & weight.
• Ensure efficient patient flow in a pediatric outpatient setting- Monitor patient flow and notify patient/families of schedule or provider delays.
• Efficiently and effectively prepare and organize clinic exam/procedure rooms with appropriate equipment and supplies. 
• Administer medications/immunizations, injections as directed.
• Maintain in-basket messaging for provider messaging, patient portal messaging.
• Assist with obtaining medication prior authorizations.
• Provide accurate and efficient clinical support processes that include prepare and pend prescription refills as directed by provider. Collaborate with nursing and physician staff to ensure optimal patient care. Respond to general patient inquiries regarding care and clinic policies and procedures.

• High School Diploma or GED
• Graduation from a Medical Assistant program or an equivalent combination of education and 1-3 years years of experience 
• Knowledge of basic medical terminology
• Moderate standing/walking as well as lifting, positioning pushing and/or transferring patients
• Exceptional interpersonal skills and ability to work well within a team setting
• Communicates effectively
• Demonstrates active listening, written, verbal and information technology skills

• Certification as a Medical Assistant
• Experience working within a large complex health care setting
• Familiarity with UMHS electronic medical record systems
• Knowledge of University policies and procedures 

This will be a Full-Time temporary position until September 2025, 40 hours per week; Monday ? Friday 7:45am to 4:45pm schedule. 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.