A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine's Health Information Technology and Service (HITS) Business IT division is seeking a Product Delivery Manager to join our team.

You will lead a technology delivery team, which supports the selection, implementation and ongoing management of core enterprise technology solutions. Having responsibility for managing, prioritizing, planning, & coordinating the delivery of technical solutions, you will drive collaboration with business partners, customer success, finance, and other extended technology teams/management to deliver on technology implementations.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Leads & supports the technical delivery staff including coaching, counseling, & resolving IT related problems. 
• Conducts IT staff performance evaluations and implements staff development plans.
• Uses effective communication & problem-solving skills to supervise activities related to the design & implementation of modern technology solutions as well as support, maintenance and upgrade of existing solutions. 
• Bolsters a strong technical culture that emphasizes technical excellence, subject matter expertise, rapid iteration, strong security, and optimal user experience.
• Maintains & recommends changes to processes and procedures that attract and retain people who are effective in IT solution delivery.
• Serve as general technical owner of technology solutions within the team's portfolio with accountability for full product lifecycle (inception, growth, retirement).
• Ensures compliance with enterprise technology standards, governance processes, and performance metrics that adhere to policies, procedures, and standard while simultaneously delivering value to the enterprise.
• Assists senior leadership with cascading the BusIT strategic vision and ensuring that team members understand their role in supporting and meeting the objectives of that vision.

• Bachelor's degree in an IT related field
• Minimum 7 years of related professional experience.
• Minimum 7 years of direct IT related experience in software development, COTS implementation, system design/system administration. 
• Minimum 5 years of leadership experience in supervisor, manager or team lead capacity. 

• Experience overseeing & monitoring technical delivery work in alignment with organizational goals.
• Demonstrated knowledge of Cloud-computing, SaaS, platform-based or COTS systems & implementations that are consistent with industry standards.
• Demonstrated knowledge of platform/product lines including learning management systems (ie. Cornerstone), productivity & collaboration platforms (ie.M365/G-Suite) or enterprise marketing communication tools (ie.Dynamics 365).
• Demonstrated knowledge with SQL and Informatica.
• Demonstrated knowledge of project/portfolio management.
• Demonstrated experience in discerning key aspects of a problem and developing an integrated solution within a broad technical and business context.
• Demonstrated ability to understand, design, & translate business requirements to technical UX features.
• General understanding of IT security best practices and threat protection.
• Solid technical design capability with demonstrated ability to tie together solutions across systems.
• Demonstrated written and oral presentation skills necessary to successfully influence senior executives.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.