Coordinate UMHS Nurse Staffing:
* Coordinate and supervise patient placement, bed management and float nursing resource allocation activities on a shift by shift basis in order to best meet patient care needs
Act as In-House Nursing Representative for Patients and Families:
* Respond promptly and in person to patient/family concerns
* Communicate patient/family concerns to staff members, nurse managers or departments as needed to initiate appropriate action
* Provide follow-up to ensure that patient/family concerns are appropriately addressed
Support, Assist and Advise Unit Nursing Staff:
* Assist unit nursing staff in problem-solving to provide optimal customer service
* Advise unit staff members in handling specific patient, family and/or staff problems
Supervise and Evaluate CSR Nursing and Ancillary Staff:
* Plan, assign and review the work of CSR nursing and support staff members to ensure that the values of patients and families first are translated into patient care practice
Resource Allocation:
*Coordinate Hospital-Wide Nurse Staffing
* Monitor the status of census, acuity, and other extenuating circumstances that have a potential effect on staffing on/in various units/clinics in all UMHS hospitals (e.g., UH, PPP, ACS) in order to establish and maintain a clear understanding of the "big UMHS picture" at all times
* Use " the big picture" to anticipate future staffing needs and make proactive staffing and bed management plans accordingly
* Facilitate resolution of patient placement problems that arise between various departments (i.e., Admitting Department to individual inpatient unit, Emergency Department to individual inpatient unit, inpatient unit to inpatient unit)
* Engage in ongoing communication with directors, nurse managers and unit charge nurses in order to understand unique patient care and/or staffing situations
* Implement High Occupancy guidelines as needed
* Promote consistent application of Transfer Guidelines
* Attend Bed Briefing meetings as needed
* Engage in unit rounds as needed to assess specific situations
* Engage in unit rounds as needed to increase visibility and demonstrate approachability of nursing leadership within the hospital community
* Coordinate the Control Center for Nursing during disasters and periods of inclement weather
Coordinate Float Resources:
* Use established data-driven processes to allocate available CSR and unit float resources in a consistent, cost effective and equitable manner
* Utilize high level intuitive decision-making skills to allocate available staffing resources to the most appropriate location(s)
* Facilitate recruitment of current employees to staff additional patient care needs
* Ensure compliance with patient care standards and safety programs
* Ensure compliance with standards and practices set forth in the current UMPNC contract
Leadership:
* Act as in-house UMHS Nursing Representative for patients and families
* Provide administrative support, consultation, and leadership to UMHS nursing staff
* Serve as a resource regarding institutional and departmental policies and procedures
* Serve as a resource regarding UMPNC contract interpretation and implementation
* Facilitate problem solving and decision-making at the institution, department and unit levels
* Provide mentoring for unit charge nurses
* Motivate staff to improve quality of work performed (utilizing the PDCA model)
* Support staff training and development opportunities as appropriate
* Promote integration of research finding into clinical practice and management
Personnel Management:
* Recruit, Hire and Orient Staff
* Recruit and hire nursing and support staff based on variable cluster needs and requirements
* Develop and direct activities designed to attract, recruit and retain qualified, professional nursing personnel
* Interview applicants to fill vacancies or promotional positions according to applicable laws, rules, contracts and policies
* Negotiate and implement contracts with external agencies as needed to meet unit/clinic demand
* Identify training needs and ensure that necessary job-related instruction is provided to staff
* Monitor orientation and evaluate progress
* Identify cross-cluster orientation opportunities
Schedule Staff:
* Use available trend and utilization data to schedule CSR staff in a manner that supports unit/clinic needs
* Schedule CSR staff in accordance with UMPNC requirements and CSR scheduling guidelines
Counsel and Evaluate Staff:
* Evaluate staff on a regular basis
* Identify performance issues and communicate them to staff members
* Follow-up with employees to ensure that past or ongoing performance issues are being addresses/resolved
* Discuss potential grievance-related concerns with employees in order to identify options or resolve issues prior to formal filing of a grievance
* Advise employees of established grievance procedures
* Recommend or initiate disciplinary actions according to applicable rules and policies
Manage Cluster Expenditures:
* Plan, negotiate and monitor expenditures from unit payroll for a specific cluster
* Evaluate and approve or deny staff requests for educational funds
Expectations of the position:
* Strong analytical, problem-solving, conflict resolution and oral and verbal communication skills
* Excellent interpersonal skills
* Ability to deal with a diverse group of people in a diplomatic and effective manner
* Ability to work independently and as a member of a team
* Ability to work under pressure and meet deadlines
* Ability to motivate others in an individual and group setting
* Ability to plan, organize and direct the activities of others
* Ability to multi-task
* Ability to apply good judgment and to handle confidential materials and situations with sensitivity and discretion