How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The University of Michigan-Flint invites applications for the position of Teller Intermediate. We are seeking experienced candidates with demonstrated cash handling capabilities who are customer service oriented. This position will be responsible for all cashiering functions as well as using customer service skills in person, by telephone and by email.
The teller will report to the Accounts Receivable Manager and will work with the Cashier and Student Accounts team and other departments. The person will provide support to other team members as requested.
Responsibilities*
- Interact daily with faculty, staff, students, parents and the public.
- Respond to inquiries regarding student account questions from students, parents, and university departments. Inquires may be in person, by phone or via email.
- Accept and apply student payments in the forms of cash, check or money orders. Process returned payments.
- Process departmental deposits via cash receipt tickets..
- Process HSIP requests,
- Process petty cash or travel advances.
- Daily reconciliations that include preparing and submitting reports. Create Cash Receipt tickets as needed.
- Become proficient at using the banner software system. Learn how to read and understand a student account. Learn and understand how the application of payment process works. Learn how to test and troubleshoot items in banner
- Be able to explain U of M policies and procedures relating to student accounts.
- Place and remove holds or other codes on student accounts. Add comments to student accounts in banner.
- Prepare itemized statements for students and collection agencies.
- Assist with the student refunding process. Learn how to take the lead on the process.
- Assist with the student fee appeal process. Complete the fee appeal checklist prior to turning the documentation over to the designated person.
- Order supplies as needed
- Scan and review documents for electronic storage.
- Represent the department at various functions.
- Support co-workers with projects they are working on.
- Adhere to FERPA laws
Required Qualifications*
- High school diploma or equivalent
- Two or more years of customer service and monetary transaction experience
- Experience in the counting and balancing of daily monetary transactions.
- Knowledge of Microsoft Excel, Word and Access and the Google suite of products
Why Work at U-M Flint?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
- Many choices for comprehensive health insurance.
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses.
Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.
UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at::https://www.umflint.edu/hr/ benefits/
Information about our vision, mission and values can be found at: https://www.umflint.edu/ chancellor/leadership-mission- vision/
Modes of Work
Onsite
The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.