A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Department of Psychiatry is seeking a qualified Administrative Assistant Intermediate to provide administrative and operations support to clinicians and staff in the Adolescent Partial Hospital Program (PHP) clinic, a new clinical program set to open in the spring of 2025.

Candidates for this position must have the knowledge, skills, abilities, and experience needed to provide highly responsible and effective administrative support in an academic clinical setting. Key skills include accuracy and attention to detail, the ability to problem-solve, consistent and effective follow-through on all matters, high-quality written and oral communication skills, excellent customer service and the ability to handle sensitive matters in a discreet manner. The successful candidate will be working in a fast-paced environment with ever-changing priorities and must be mission-driven, adaptable, able to work under pressure to meet deadlines, and able to develop relationships with faculty and staff from within and outside of the department to support a collaborative environment.   Candidates must possess a strong degree of commitment and capacity in customer service skills and display professional acumen and conduct at all times.

This role will report to the Child Psychiatry Administrative Manager as a member of the Adolescent PHP administrative team.  The position will also receive informal direction from the Adolescent PHP co-Medical Directors, support the clinical staff in facilitating smooth clinical operations, and will play an integral and highly visible role in the clinic.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

The below statements are intended to describe the general nature and level of work to be performed and are not an exhaustive list of all associated responsibilities.

• Greet patients and families, answer phones, and serve as a front-line contact for internal and external customers
• Arrive patients and perform check-in, check-out, and appointment scheduling functions
• Serve as an administrative resource for Adolescent PHP faculty and other administrative staff
• Build and maintain clinic schedules
• Provide complex calendar management, administrative, and project support to the Child Psychiatry Administrative Manager
• Monitor/process information received through the fax server, MiChart work queues, staff/physician in-baskets and other electronic systems
• Assemble new patient packets and completion of required paperwork, and provision of Recipient Rights information to all new patients
• Perform general office duties which include mail distribution, outgoing mail preparation, photocopying, scanning, general cleaning, maintenance of office equipment, and stocking office and medical supplies
• Image documents, update MiChart in basket/referral notes, prior auth requests
• Support charge capture and revenue cycle processes by assisting in technical billing and encounter reconciliation
• Coordinate ordering and provision of patient snacks and meal service
• Support facilities initiatives, key requests, and coordination of space moves for clinic faculty and staff
• Supports regulatory compliance by coordinating with the interdisciplinary team to ensure that Joint Commission, CMS, and other state/federal standards are maintained 
• Manage the regular collection and distribution of patient satisfaction surveys to vendor 
• Serve as the Safety Liaison for Adolescent PHP clinic
• Exercise discretion and appropriate judgment regarding sensitive and/or confidential matters and appropriately prioritize complicated and challenging schedules 
• Provide cross-coverage for other Psychiatry hospital services administrative staff as needed
• Other duties as assigned

• High school education or equivalent and 3 or more years' experience in an administrative office or patient care operations setting
• Strong customer service skills
• Demonstrated advanced proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook)
• Proven analytical skills and follow-through, along with attention to detail; a high degree of creativity, initiative, resourcefulness, and the ability to anticipate needs
• Ability to perform highly responsible, administrative duties using independent judgment and professionalism
• Excellent problem solving and decision-making skills
• Ability to prioritize work with concurrent deadlines and operate in a fast-paced, proactive customer service environment
• Capability to establish priorities and function as an integral part of a highly productive team
• Strong oral and written communication skills as well as organizational skills; the ability to write clearly and concisely for various mediums, including demonstrated knowledge of proper grammar and punctuation usage
• Skill to build positive and productive relationships with individuals at various professional levels (faculty, staff, trainees, etc.)
• Knowledge of administrative/office procedures with a flexible can-do attitude and ability to work independently or as part of a team

• Bachelor's degree
• Basic understanding and knowledge of hospital operations 
• Solid understanding of university policies and procedures strongly desired 
• Experience with University systems, such as ePro, MiChart, etc.
• Strong interpersonal skills along with excellent oral and written communication 
• Proficient computer skills including solid working knowledge of Microsoft Suite, with an especially high proficiency in Outlook calendaring, Excel, and Zoom

40-hours per week, 7:00AM-4:00PM Monday-Friday or similar daytime shift schedule.  Some flexibility in hours or telecommuting may be granted to accommodate work-life balance, and is at the discretion of the manager.

This position will be located at Ypsilanti Health Center in Ypsilanti, Michigan.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The Department of Psychiatry at Michigan Medicine is committed to creating an environment that is welcoming to all. We strive to value the unique contributions of individuals, and support a culture of inclusivity among our employees, learners, and larger community. This includes supporting the development of a diverse workforce across identities such as race, ethnicity, national origin, sexual orientation, gender identity, age, citizenship, marital status, religion, language, disability, and Veteran status. We are proud to be an equal opportunity and an affirmative action employer.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan participates with the federal EVerify system.  Individuals hired into positions that are funded by a federal contract with the FAR EVerify clause must have their identity and work eligibility confirmed by the EVerify system.  This position is identified as a position that may include the EVerify requirement.

The University of Michigan is an equal opportunity/affirmative action employer.