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The Director of Technology Infrastructure and Support ensures a robust, scalable, and secure technology foundation at the Center for Academic Innovation. Reporting to and working closely with the CTO, this role provides strategic guidance and operational oversight for core infrastructure services, cloud hosting, system administration, user support, and specialized studio technologiesso that each team can innovate confidently. By coordinating cross-functional resources across the EdTech Accelerator, Michigan Online Technology, unit-level IT, and Creative Studios, the Director fosters a seamless environment where emerging tools, platforms, and media production can thrive under a unified, reliable infrastructure. In this role, you will lead a multidisciplinary team responsible for system reliability, IT security, media infrastructure, and enterprise-level support services. Your leadership will drive operational excellence, enhance cross-functional collaboration, and ensure technology solutions are scalable, secure, and aligned with CAI's long-term vision.

Our Commitment to Diversity, Equity and Inclusion

The Center for Academic Innovation (CAI) is committed to inclusion in our organizational work, culture, climate, and the products we create. We aim to recruit a diverse team as a reflection of our commitment to our work designing equitable and inclusive learning and work environments that are necessary for the university community to make progress on solving societal challenges. CAI draws on each of our team member's unique backgrounds and experiences to guide our everyday work in the center, and our team collaborates with students, staff, and faculty on projects that center our commitment to DEIJ work. All interested applicants, including those from groups historically marginalized by educational privilege, are encouraged to apply.

Organizational Statement on Harassment

We believe all individuals deserve to be treated with dignity and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with Individuals with Reporting Obligations in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and the Center for Academic Innovation encourages reporting of any forms of harassment including sexual and gender-based harassment.

About the Center for Academic Innovation

Through curricular innovation, tools for student success and equity, and educational research, the University of Michigan Center for Academic Innovation is building the future of education. Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives. To accomplish our vision, we make it our mission to collaborate across campus and around the world to create equitable, lifelong educational opportunities for learners everywhere.

About Technology Infrastructure and Support

The Technology Infrastructure and Support team serves as the backbone of CAI's technological ecosystem, ensuring seamless operations across cloud services, system administration, user support, and multimedia production infrastructure. This team plays a critical role in maintaining and optimizing the Center's digital and physical technology environments, supporting innovative learning platforms like Michigan Online and high-quality media production.

• Develop and execute a strategic roadmap for CAI's IT infrastructure, cloud services, and user support to enhance efficiency and reliability. 
• Lead the implementation of CAI enterprise-wide systems, backups, and disaster recovery plans, ensuring system stability and data integrity. 
• Lead, mentor, and develop a team of IT professionals, system administrators, and media technologists, fostering a culture of innovation and collaboration. 
• Collaborate with DevOps teams to coordinate environment provisioning and streamline shared tools for deployment. 
• Oversee server hosting, security patches, performance monitoring, and IT governance to support the Center's critical learning platforms. 
• Ensure compliance with privacy and data protection regulations (FERPA, GDPR) across all CAI technology platforms. 
• Implement scalable and cost-effective cloud computing solutions to support the dynamic needs of CAI.
• Manage and maintain specialized multimedia and XR production hardware, including media asset management solutions and networked studio configurations. 
• Ensure Creative Studios has access to cutting-edge AV technology, video production tools, and XR capabilities to support content creation. 
• Establish and oversee a Tier 1 and Tier 2 helpdesk function for faculty, staff, and learners to provide high-quality user support. 
• Improve response times and ticketing workflows to enhance operational efficiency and ensure timely resolution of technical issues.
• Define and enforce IT security policies and risk management strategies to protect CAI's digital assets and maintain compliance with university-wide IT policies. 
• Regularly assess and implement cybersecurity best practices across the organization to mitigate vulnerabilities. 
• Act as a key advisor to the CTO, providing insights on emerging technologies, infrastructure scaling, and IT best practices. 
• Work closely with EdTech teams, Creative Studios, and Michigan Online Technology to align IT infrastructure with educational innovation priorities. 
• Develop and manage budgets and technology investments, ensuring responsible allocation of resources for IT and media infrastructure. 
• Represent CAI in university-wide initiatives and maintain relationships with external vendors and technology partners. 
• Oversee the implementation of complex, multi-phase technology projects, delivering on time and within budget.

• Bachelor's degree in a related field (e.g., Information Technology, Media Technology, Computer Science) or equivalent experience. 
• 15+ years of progressively responsible experience in technology leadership, IT infrastructure, and media systems management. 
• Hands-on experience with system integration, ensuring seamless operation between hardware and software systems. 
• In-depth knowledge of IT infrastructure, networking protocols, server management, and cybersecurity best practices. 
• Expertise in leading and developing technical teams, with a focus on mentoring, skill development, and promoting an environment of trust and autonomy. 
• Commitment to providing excellent customer service, with a focus on understanding and meeting the needs of all partners. 
• Proven experience managing large-scale IT systems and enterprise-level technology infrastructure. 
• Strong understanding of media production technologies, including studio operations, media asset management systems, and scalable workflows. 
• Excellent communication and stakeholder engagement skills, with the ability to translate technical concepts for non-technical audiences.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Salary Information 

Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include education level, experience, knowledge and skills for the position and internal equity within the unit. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process. 

Additional Information 

The mode of work for this position is Hybrid. The work requirements for this position allow both onsite and offsite work and you will have an expected regular and recurring onsite presence. On occasion, you may be required and must be available to work onsite more frequently if necessitated by our center's policy and domain leadership or by your job requirements. 

The salary for this position will be based on your education and experience. You may have occasional non-standard work hours, such as evenings or weekends. You must have legal authorization to work in the United States. Excellent benefits are available. For details, see http://benefits.umich.edu/ 

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act. 

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Applications will be reviewed as received throughout the posting period and continue until the position is filled. 

The University of Michigan is an equal opportunity/affirmative action employer.