As part of the Facilities Applications team, the Business Analyst Intermediate will play a critical role in ensuring the technology that powers our clinical spaces runs smoothly, supporting both healthcare providers and patients. This position will involve leading and supporting medium- to large-sized projects, collaborating with both internal and external stakeholders, and serving as a subject matter expert to ensure the seamless operation of various applications.

MEET MICHIGAN MEDICINE

With 47,000 employees across 11 hospitals and 180 outpatient clinics, Michigan Medicine is at the forefront of advancing patient care, biomedical research, and medical education. Innovation has always been our competitive advantage, from opening the first university-owned hospital in the United States to establishing the country's first human genetics department. 

Were proud of our past but always looking ahead. Whether researching cutting-edge treatments, introducing new ways to engage our medical students, or developing new processes that improve safety outcomes for patients, tomorrows advances in healthcare take shape here every day.

A THRIVING COMMUNITY

Michigan Medicine is based in beautiful Ann Arbor. Ample outdoor activities, excellent schools, and a thriving restaurant and culture scene help make Ann Arbor one of Americas best places to live and work. In 2024, U.S. News and World Report named it the Best City for Quality of Life. At the heart of it all is the nationally renowned University of Michigan with its central and medical campuses.

Just as our team members provide outstanding care to their patients, we emphasize taking good care of our talented workforce. To that end, we offer a robust benefits package that includes:

• Competitive salaries
• Extensive health, dental, and vision coverage that begins on day one
• Robust retirement savings plan with 2:1 match
• Generous time off (PTO accrual up to 2.4 weeks, 7 paid holidays, and 1 personal holiday, annually)
• Healthy living programs that support physical, mental, and emotional well-being and promote a work-life balance
• Dedicated employee childcare centers
• Professional development opportunities

Tuition reimbursement program with financial assistance to employees who desire additional training or who are attending school.

• System Administration & Technical Support: Serve as a subject matter expert for system administration, installation, and ongoing support, troubleshooting issues and providing performance monitoring and optimization. Participate in weekly Analyst on-call rotation.
• Business & System Process Analysis: Conduct thorough business and system process analysis and design, architecting systems to optimize performance, security, meet business needs, and follow standards.
• Documentation Management: Create, maintain, and review system documentation to ensure accuracy and completeness, contributing to streamlined workflows and processes.
• Stakeholder Liaison: Act as a key liaison between Facilities Applications, internal teams (IT/Facilities), and external vendors, ensuring smooth communication and efficient problem-solving.
• Project Leadership & Support: Lead and/or provide support for multiple concurrent medium- to large-sized projects, defining scope, timelines, and budgets, and ensuring project deliverables align with organizational goals.
• Mentorship & Cross-Training: Provide coaching and mentoring to junior staff, supporting their professional growth and cross-training within the team.
• Training Development & Delivery: Develop and deliver training materials and sessions to business partners, ensuring they have the knowledge to effectively use the systems.

• Education: Four-year degree in a related field.
• Experience: 2-3 years of experience working with complex enterprise IT environments.
• Troubleshooting Skills: Strong experience in independently troubleshooting critical applications and network communications.
• BACnet Infrastructure: Proven ability to manage, troubleshoot, optimize, and monitor BACnet and BACnet/IP networks.
• System Infrastructure & SOPs: Proficient in identifying, documenting, and maintaining application infrastructure and standard operating procedures.
• Technical Skills: Experience with Windows Server application management, basic networking, SQL Database queries, Cybersecurity, Reporting tools (e.g., Tableau, Power BI, SSRS, BIRT), SharePoint, and ServiceNow.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proven leadership skills with experience mentoring and training others
• Detail-oriented with a commitment to delivering high-quality work
• Collaborative team player who can work effectively with diverse groups

• Application Specific Experience: Experience with Siemens Desigo, Kode OS, IBM Maximo MAS, Boomi Integration, Kubernetes containerized applications, Copeland TempTrak, or power monitoring systems.
• Industry Knowledge: Familiarity with ITIL practices and hospital facilities operations is preferred.
• Certifications: IT certifications in network, server, or security management, along with IBM Certified Deployment Professional - Maximo Manage or IBM Certified Administrator - Maximo Manage, and Boomi is highly desirable.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position will be Hybrid as you will need to come into the office here in Ann Arbor every Monday.  Additionally, there may be other days that will require you to come into the office for meetings, etc.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.