A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Administrative Manager is tasked with providing leadership and professional expertise by leveraging the skills and knowledge of a diverse team. This role involves managing a department with staff members of varying skill levels who perform complex tasks, establishing operational objectives, and delegating assignments effectively. The manager's decisions and recommendations have a significant impact on departmental outcomes, contributing to the overall success and efficiency of the unit.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Job Responsibilities:

Operational Oversight:

• Manage daily operations for the team across five key areas within Radiology: Insurance Authorization, Template Editor, Charge Reconciliation, IR Scheduling, and Call Center.
• Establish operational objectives and assignments for staff to ensure alignment with departmental and institutional goals.
• Ensure continuous development and execution of processes within the call center and authorization department to enhance efficiency and minimize exam write-offs.
• Organize and direct the workflow of scheduling outpatient Radiology appointments across all Michigan Medicine sites.
• Other duties assigned by the Clinical Operations Director or designee.

Process Improvement:

• Lead and evaluate LEAN initiatives and other quality improvement activities to enhance service delivery.
• Develop charge reconciliation workflows for the Radiology Department to optimize financial outcomes.
• Partner with Cadence or similar groups on process optimization initiatives, including the implementation of decision trees within Radiology scheduling.
• Routinely prepare and analyze reports to assist management in setting call center goals and improving operations.

Human Resources Duties:

• Recruit, hire, and manage staff effectively; delegate assignments and evaluate staff performance.
• Counsel, develop, and evaluate team members to achieve departmental objectives.
• Conduct interviews for potential job candidates and administer corrective actions or terminate employees when necessary.
• Provide ongoing education and guidance as part of managing the Affinity training program for over 400 clinic schedulers. 
• Adhere to union contracts for the respective staff and unions, ensuring all actions are compliant with union guidelines while building professional relationships with union representatives.

Regulatory and Compliance:

• Assure compliance with regulatory, legal, patient care, and safety programs.
• Create and implement internal department policies, ensuring consistency with Radiology Department standards and institutional policies.

Interdepartmental Collaboration:

• Act as a liaison between the Revenue Cycle Department, insurance payer representatives, and the Radiology Department to strengthen partnerships and increase revenue.
• Work collaboratively with other leaders to identify and solve operational issues, improve workflows, and enhance service quality.
• Collaborate with Munson Health Center and Michigan Medicine physicians to secure prior authorizations for dual-site patient care.

Additional Responsibilities:

• Monitor Pre-Service Business Tasks Radiology work queues to ensure efficient processing.
• Participate in the planning and activation of capital projects to support department growth and efficiency.
• Attend leadership meetings and lead staff meetings to drive strategic goals.
• Address scheduling issues within the MiChart system and maintain templates for Radiology.
• Ensure quality assurance through phone monitoring and resolve equipment or building issues as needed.
• Administer disciplinary actions following Michigan Medicine and Radiology Department policies and/or union contracts.

This role is pivotal in ensuring efficient operations, process improvement, compliance with union contracts, and staff management within the Radiology Department, contributing to high-quality patient care and fiscal responsibility.

• Bachelor's degree or equivalent combination of education and experience.
• Previous supervisory experience.
• Computer skills (e.g., working knowledge of Word, Excel, and/or database software)
• The ability to work independently for some tasks as well as the ability to work as part of a collaborative team for others.
• Professional verbal and written communication skills.
• Extremely detail oriented with an exceptional ability to multitask.
• Excellent attendance record.
• Ability to problem-solve, organize, and process information with speed and accuracy.
• Understands and adapts to changes easily and supportively. 
• Radiology experience in an administrative or clinical role

• Registered Medical Imaging Technologist (American Registry of Radiologic Technologists, American Registry for Diagnostic Medical Sonography, American Registry of Magnetic Resonance Imaging Technologists, or Nuclear Medicine Technology Certification Board) or BS degree in a healthcare related field.
• Advanced data analysis skills.
• Experience with leading project teams.
• Previous policy writing experience.
• Experience with change management. 

40 hours, normally day shift but flexibility is required. 

NCAC

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.