A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Facilities/Operations Assistant will report to the Facilities/Operations Coordinator and provide support for facilities and maintenance issues, as well as staff the Information Desk while delivering a high level of customer service. You will work with a team of dedicated facilities colleagues who play an essential role in ensuring a clean, safe, secure, and well-maintained environment for those who work in, study at, and visit the Duderstadt Center.

The Duderstadt Center on the University of Michigan's North Campus, is a student-centric, technology rich, collaborative environment and is one of the most dynamic spaces at the university. The center is open 24/7 year-round and is home to advanced technology labs, media studios, a gallery, the Art, Architecture and Engineering Library, Engineering IT - CAEN, the Center for Entrepreneurship, and more. With a bustling cafe, conferencing facilities, student group activities, and visits from job recruiters, there is almost always something happening in the center. 
 

Benefits

From great healthcare and retirement benefits to on-site wellness programs, we provide resources to support you and your family's health and happiness. For details, see http://benefits.umich.edu/.
 

• Staff the Information Desk, using excellent customer service skills to meet building occupant and visitor needs and ensure adherence to university and Duderstadt Center policies and regulations.
• Complete facility walkthroughs and visual inspections to observe and report maintenance issues and record headcounts.
• Resolve building maintenance and housekeeping issues through coordination with internal/external providers and communicate issue status to building occupants, users, and visitors.
• Assist with coordination of signage, keys, and access of building with stakeholders.
• Assist with moving furniture and property disposition coordination.
• Assist with classroom resets and setup/teardown for events and activities.
• Manage deliveries at the dock, including the distribution of packages and mail.
• Handle emergency preparedness, coordination of emergency response teams (ERT), and incident response and reporting while following established regulations and procedures.
• Work with other facilities personnel across the university to improve operations.      
   

• High school diploma or an equivalent combination of education and experience.
• Minimum of 2 years of experience in a related role requiring confidentiality, timeliness, customer service, organization, and progressive responsibility in facilities operations.
• Demonstrated ability to work independently, within a team, and with a diverse population while delivering a high level of customer service in a fast-paced environment.
• Experience working in an environment where independent decision-making, judgment, and actions were successfully demonstrated.
• Strong attention to detail, organizational, and time management skills as well as the ability to prioritize tasks to meet deadlines.
• Demonstration of good written, verbal, and interpersonal skills.
• Familiarity with Google Suite (Gmail, Drive, Sheets, Docs, and Forms) and basic computing skills, including email, calendaring, and document creation and editing.
• Able to move furniture and equipment weighing up to 25 pounds.
• Proven record of reliability, good attendance and punctuality.
   

Duties are performed onsite and in person. Two positions are currently available:

• Second shift, 3:30 pm - 12:00 am, Sunday - Thursday 
• Third shift, 11:30 pm - 8:00 am, Thursday - Monday 

Note that schedules may change depending on business needs. 
 

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

Diversity, Equity and Inclusion

Learning and working in environments designed for equity and inclusivity are necessary for the U-M community to make progress on solving the problems that matter most to society. In addition to collaborating with faculty and staff on projects that explicitly focus on DEI, the Duderstadt Center uses inclusive design processes in all of our work. To read more about our diversity activities, see our DEI plan here: https://www.dc.umich.edu/about-the-dc/diversity-equity-and-inclusion-at-the-dc/
 

These are one-year, term-limited positions with the possibility of extension.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for at least seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

The University of Michigan is an equal opportunity/affirmative action employer.