We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for patients, families, and employees.

Patient Services Associate will provide clerical services in an outpatient setting while providing excellent customer service to patients and providers and maintaining a demeanor complementary to medical ethics and the University's mission, values, and goals.

• Performs Clerical & Radiology duties as directed by supervisor or lead.
• Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
• Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
• Maintains proper attendance.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Dress appropriately and within departmental guidelines.
• Assist all co-workers, patients, and interdepartmental staff as needed or as it pertains to your duties.
• Coordinate and schedule Radiology procedures.
• Receive and assist patients, visitors, and staff
• Other duties as assigned

• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others 
• Ability to work independently in an ever-changing and potentially stressful environment 
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction 
• Good oral and written communication skills 
• Strong organizational skills 
• Excellent attendance record 
• High School diploma or equivalent
• Excellent interpersonal and communication skills
• Demonstrates critical thinking skills, ingenuity, creativity, and professionalism
• Dependability and Flexibility

• Experience in customer service and/or healthcare settings.
• Previous experience with MiChart, Radiant, Orthopedics, and Radiology is desired.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.