A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary:

Michigan Housing is an actively engaged unit within Student Life Auxiliary Services within the Division of Student Life. Michigan Housing serves approximately 11,500 students; 9,100 undergraduate and 2,300 graduate and professional students and their families. Although first-year students are not required to live on campus; historically 96-98% of all new first-year students choose to live on.  Currently, the M Housing portfolio consists of 19 residential facilities including traditional residence halls, apartments, and other living options located in communities on north and central campuses in Ann Arbor. In Fall 2026, 5 new residence halls housing 2,300 undergraduate students and a new 822-seat dining facility will open to continue M Housing's tradition of providing affordable housing options and services for U-M students. In addition to supporting the academic mission of the University, Michigan Housing creates diverse learning-centered residential communities that enhance the residential experience and serve as a guide for their work to support diversity, equity, inclusion, and accessibility (DEIA). Michigan Housing's Operations department consists of 22 full-time staff members and over 200 student staff members managing housing operations responsibilities, including housing occupancy, housing applications and contracts, semesterly transition logistics, residential community center management, and housing parking permit management.

Position Summary:

Reporting to the Associate Director, Administrative Operations, the Assistant Director, Community Operations is a supervisory role within Michigan Housing's Operations department, overseeing community center operations for a designated area of University of Michigan's housing portfolio. In partnership with M Housing operations colleagues, the Assistant Director will lead department desk operations policies and processes and manage important Operations administrative processes in service of full-time staff, student staff, and students. This work supports and maintains the positive, multicultural, and learning centered environments we foster in M Housing through the lens of inclusive excellence. For the full job description, please click here.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
   

Supervision (45%)

• Supervise up to 5-6 full-time staff. Responsibilities include direct supervision, selection, coaching, performance management, and professional development of staff. Indirectly supervise student staff responsible for staffing residence hall desks
• Conduct regular one-on-one meetings with supervisees to support coaching, professional development, and ongoing community center management
• Provide leadership of designated residential desk operations in lieu of professional staff supervisees

Community Operations Leadership (25%)

• Develop and execute policies on the residential community operations, including residence hall front desks, mail and package services, staffing, and resident support
• Lead the development of operational processes for residential community operations
• Collaborate with colleagues in Michigan Housing, Student Life, Division of Public Safety & Security, and building partners to foster a student-centered residential environment
• Co-lead Community Center full-time staff team, providing ongoing professional development to enhance capabilities and coordination among full-time staff
• Manage appropriate community operations budgets for residential portfolio

Operations Department Leadership (20%)

• Provide leadership over one of two core M Housing Operations department processes: Student staff selection and hiring, or Student staff onboarding and development
• Within core process leadership area, guide a standing working group of full-time staff in execution of processes, projects, and tasks.
• Manage corresponding operations budgets

Administration (10%)

• Participate in regular operations-based meetings, including leadership teams and all full-time staff
• Meet with supervisor to support professional development, and operations management
• Participate in ongoing operational and professional development spaces for Michigan Housing and Student Life staff
• Provide responses and service to full-time staff, campus partners, students, and families
• Maintain documentation and data on designated community operations and functional area leadership

• Bachelor's Degree or an equivalent combination of education and related experience.
• Minimum of two (2) years of full-time, progressive professional experience in a college or university housing and residential life setting or similarly applicable experience
• Minimum of one (1) year experience in supervision
• Work Authorization: Must be legally authorized to work in the United States without company sponsorship
   

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Financial/Budgetary Responsibility:

• You will be responsible for operational and student staff wage budgets for designated housing portfolio, averaging $500,000, and functional area budgets ranging between $500 and $10,000.

Working Conditions:

• This position requires on-site work on multiple University of Michigan - Ann Arbor campuses.
• Some nights and weekends may be required.

Physical Requirements:

• You may need to transport packages of up to fifty pounds to and from different areas in the community, including shelving units, package storage locations, and mailrooms. You may travel around campus to engage with direct reports, campus partners and students.

Direct Reports:

• The Assistant Director, Community Operations directly supervises up to 6 full-time Community Center Managers.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

#studentlife

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.