A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Seeking a motivated, adaptable, and organized individual with effective communication skills and an enthusiasm for professional growth and lifelong learning. Responsible for developing the knowledge and skills of team members in the Pre-Service Division, helping them reach their potential and contribute to retaining a quality workforce. Facilitate training initiatives in various means, including new hire and on-the-job training, that aligns with current and future business objectives and desired customer outcomes. Work collaboratively with others to identify training opportunities. Assist with the creation and maintenance of process documentation including workflows, training materials, and other resources. Assist with planning and implementation of new and enhanced technologies and business processes. 

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Master the assigned applications and workflows relevant to the training areas assigned. 
• Successfully complete credentialing in applicable MiChart applications.
• Train and support learners on assigned applications and organizational workflows related to their role in a variety of settings.
• Facilitate instructor-led training within credentialed MiChart applications. 
• Facilitate unit-specific training initiatives including new hire, refresher, and ad hoc training needs.
• During and following new hire unit training, perform periodic account review for quality assurance up to the first 90 days of employment and review findings with new hire. 
• Utilize Quality Assurance data and trends to develop and facilitate focused unit-training efforts.
• Identify and assess training needs within operational scope.
• Coordinate training and educational programs with leadership team. 
• Support end users during MiChart go-lives, upgrades, labs, personalization sessions, advanced and efficiency training initiatives.
• Manage classroom rosters, attendance, exams, completion, and competencies within the Learning Management System.
• Assist in the testing of training materials and the training environment.
• Assist with creating and updating training materials and other resources.
• Participate in user acceptance testing initiatives as Subject Matter Expert (SME).
• Create and administer skills assessments.
• Recognize process and system problems and take the appropriate steps to investigate and resolve them. Escalate issues to the appropriate person when necessary. Utilize Lean principles to add value to processes and reduce waste. Attend, participate, and present in operational huddles, meetings, and one-on-one discussions.
• Assist in the development and implementation of new or updated policies and procedures.
• Collaborate closely with Revenue Cycle Learning and Performance Improvement to evaluate and align training content and materials.
• Represent department with other Revenue Cycle units, other Michigan Medicine departments, and external customers on an 'as needed' basis.
• Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality, data integrity, and compliance.
• Other duties as identified by supervisor/manager.

High school diploma or G.E.D; minimum of two (2) years in healthcare training or operational experience; successful completion of the Learning Liaison Program, strong communication and organizational skills; ability to work collaboratively in a team-focused environment; demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization?s expectations for exemplary customer service; computer literacy; technology skills mentioned above as remote job requirements. 

Experience in facilitating training initiatives; ability to manage multiple tasks; experience creating training materials for end users with direction; strong time management and self-directed work style; knowledge of group health plans, government health plans, automobile and workers compensation plans; knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems; Associate's or Bachelor's degree or equivalent experience and education.

• This is a remote position where the staff member will primarily work from home. In-home high speed internet is a requirement for this position and its cost is the responsibility of the employee.  The staff member?s internet plan should run at 15 mbps download and 5 mbps upload to prevent common connectivity-related issues. There may be occasions where the staff member may need to report to the business office location, KMS Building - 3621 S. State St. in Ann Arbor, including meetings, training, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary.  Computing resources including required software applications, VPN, desktop computer, monitor, keyboard, mouse, webcam, and headset will be provided by the employer.  Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology. Office equipment such as desk, chair, and printer are not provided by the employer for remote work. Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed upon in advance with the supervisor/manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee. This position requires the staff member to agree and abide to the terms outlined in Michigan Medicine?s Telecommuting Work Agreement/Remote Work Agreement as well as departmental policies pertaining to remote work. 
• Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as keyboard, mouse, and headset. Remote computing support is available 24/7 via phone, chat, or ticketing system to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources and keep their supervisor informed of the progress. 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.