A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Support the Adult Emergency Department Clerical team and leadership in the planning, management and daily operations of clerical services. Provide leadership that promotes high level staff performance consistent with our focus on continuously improving the quality and efficiency of patient care and optimizing the patient care experience. The Michigan Medicine classification for this position is Clerical Supervisor Senior.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Personnel Management in collaboration with the ED Clerical Leadership Team.

• Provide leadership and supervision for the ED clerical team and overall department support
• Coordinate, assign and supervise the work of the ED Clerical Team
• Counsel, mentor, coach, discipline, and evaluate ED Clerks
• Identify and plan for staffing consistent with the needs of the department and budgetary requirements.
• Participate in planning and problem solving of daily unit/area operations and priorities of clerical support for efficient patient care services.
• Participate in hiring activities of clerical staff, conducting personnel interviews and reference checks.
• Participate in the development, implementation and revision of individual performance plans and professional advancement. Conduct Clerk performance evaluation at designated intervals
• Participate in the development, implementation and revision of orientation plans and processes for ED Clerks, including selection and training of preceptors
• Assist in the orientation of faculty and staff to ED clerical operations
• Participate and provide input in the monitoring and planning process of department payroll and commodity expenditures.
• Interpret and implement Michigan Medicine and University policies and procedures and the standards of regulatory agencies.
• Participate in planning, coordinating and evaluating unit quality improvement activities. 
• Promote staff involvement in department quality improvement/lean initiatives to foster engagement and employee growth
• Maintain open lines of communication between staff and leadership, escalating issues as needed
• Promotes community building and diversity initiatives that help employees learn and respect each other?s differences.

Departmental

• Maintain competency in all clerical roles and work assignments, providing staffing coverage in AES when needed.
• Resolve day-to-day operational issues and employee concerns as they arise.
• Anticipate and respond to patient/family issues and concerns.
• Ensure appropriate levels of forms and other supplies required for efficient clinical and clerical operations are maintained at all times. Recommend changes to ED forms content and inventory as needed.
• Ensure that department business machines and communication devices are working properly and in sufficient quality to support clinical operations.
• Collaborate with the ED leadership team in the development and implementation of department goals and objectives, new and revised policies, procedures and methods.
• Facilitate open channels of communication with managers, peers, staff, and providers.
• Participate as a member of ED leadership meetings; problem solve issues related to clerical practice within the ED and in consultation with external departments.
• Represent the ED to other departments and outside agencies as delegated
• Support and facilitate initiatives to improve the ED patient care experience.

Professional Development

• Participate in activities to promote own continued learning and professional growth.
• Attend appropriate continuing education offerings and staff development programs, review literature, and collaborate with peers and other professionals
• Develop performance plan consistent with goals of Michigan Medicine. 
• Evaluate own performance periodically with ED Director of Operations
• Foster mutual respect and support Michigan Medicine commitment to diversity

• Bachelor's Degree in Business or Health Care Administration or other related field
• Formal supervisory experience 
• Evidence of demonstrated or potential leadership ability including; team leader or other informal management experience.
• Demonstrated excellent listening, written, verbal, and information technology skills. Shares relevant information.
• Demonstrated commitment to identify constructive approaches to resolving workplace issues.
• Ability to communicate effectively in ways that enhance productivity and build respectful relationships
• Demonstrated skills in conflict resolution, coaching and mentoring, performance management
• Demonstrated ability to communicate and collaborate in a manner that fosters teambuilding with all levels of staff and management, both internal and external to the department
• Demonstrated effective organizational skills, managing multiple tasks and projects.
• Ability to problem solve, and apply critical thinking, and decision-making skills
• Demonstrated ability to promote professional working relationships

• One or more years of recent emergency department clerical or supervisory experience
• Three years' formal supervisory or leadership experience in a clinical setting
• Knowledge of Michigan Medicine policies and practices.
• Experience with Quality improvement/Lean initiatives
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Strong ability to work independently and collaboratively with others

• This position provides supervision for the evening shift, with rotating on call including holiday and weekends.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Reporting Relationships

Supervision Received: The ED Clerical Supervisor reports directly to the ED Clerical Manager. Independent judgment and discretion in the execution of responsibilities is exercised.

Supervision Exercised: Administrative supervision is exercised over ED Patient Services Associates, Intermediates, and Senior.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.