We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Caring, Teamwork, Integrity, Innovation and Inclusion.  Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member.  The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.  Excellent service is an expected and integral part of the FCVC culture.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume.  The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

We are looking for a self-motivated, compassionate, enthusiastic, and patient-oriented individual to participate in a team model approach dedicated to providing complex care to patients followed by our Center for Circulatory Support team. You will work with the Center for Circulatory Support team, providers, and CVC Clinic/Call Center staff to improve patient care and improve processes to enhance the patient experience.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• Flexible spending accounts
• Prescription Drug Plan
• Mental and emotional health programs
• Child Care Resources
• Life Insurance
• Legal Services Plan
• Retirement Savings Opportunities with 2:1 match and immediate vesting

• Complete pre-visit phone calls, prescription renewals and prior authorizations. Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
• Form preparation (e.g., travel documents, return to work letters, return to school letters, FMLA, disability paperwork).
• Monitor and send mail, faxes, and other paperwork. Scan medical documents into patient?s chart and send necessary paperwork to HIM when needed.
• Assist with INTERMACS questionnaires and patient-related surveys.
• Work with the CVC Call Center and Clinic Staff to schedule patient appointments, review overbooked appointments, and retrieve medical records urgently, as needed.
• Maintain monthly staff schedule in group calendar and monthly on-call paging schedule within the hospital paging website.
• Other related duties as assigned.

• High School diploma or an equivalent combination of education and experience.
• Minimum of 2-3 years of customer service or general office or related experience.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others.
• Excellent communication and documentation skills.
• Ability to exercise independent judgement utilizing strong critical thinking and problem-solving skills.
• Must be organized, able to set priorities, exercise initiative, and work well under time constraints.
• Outstanding customer service skills.
• Demonstrated record of excellent attendance, punctuality, and dependability.
• Demonstrated competence in keyboarding and computer literacy is required, including Microsoft Office (Word and Excel) and Outlook.
• Demonstration of commitment to the FCVC Core Values.

• Knowledge of basic medical terminology.
• Recent experience working within a large, complex healthcare setting. 
• Demonstrated competency in EPIC software or other electronic health record. 
• Recent experience assisting nursing staff with results communication and patient form completion.

Part-time Monday-Friday, days, no holidays, or weekends.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.