Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

30% - Process and complete FMLA/Disability paperwork for patients, families, and patient advocates.

20% - Collecting data using MiChart application to support FMLA claims.

          Communicate with patients and families collecting information supporting their disability claims.

20% - Collaborate with faculty, nursing, and administrative staff for completion of all disability claims.

20% - Requesting and uploading CPAP and Sleep Study results for Inspire patients within the chart using MiChart application prior to appointment.

10% - Provide back up support to panel manager staff as needed.

          Performs other related duties as assigned. 

• High School diploma or completion of GED program.
• 3-4 years of experience
• Understanding of medical terminology.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal, and information technology skills.
• Proficiency in Michart applications.

• Bachelor's degree or equivalent of years (2-4 years of administrative/clerical experience).
• FMLA and Disability experience.
• Experience working within a large, complex healthcare setting.
• Understanding of Otolaryngology terminology.
• Knowledge of Michigan Medicine policies.
• Familiarity with obtaining medical records.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.