A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan Library in Ann Arbor is one of the world's largest academic research libraries. Any time the libraries are open, the Library's Circulation and Access Services and Distributed Library department staff are available to help faculty, students, staff, and visitors find and use our collections, services, and resources.

As a member of the Circulation & Access Services team, you will provide information, answer questions, and connect patrons to the services the library has to offer. Like all members of the Library Access and Fulfillment team, you will uphold our commitment to making our spaces, services, and collections welcoming, accessible, and safe for a diverse community of employees and users. We are the first point of contact providing information services in each of our library buildings. You will report to the Evening Manager for the Hatcher Graduate Library and Shapiro Undergraduate Libraries.  This work will take place on campus.

Because we are committed to diversity, we aspire to develop the individual and collective skills to recognize, celebrate, and deploy difference as a path to engagement, innovation, and the generation of new ideas and knowledge.

• Perform Information Services desk responsibilities which include: maintaining user accounts, course reserve & physical material processing, and checking out and checking in physical and shelving material.
• Provide basic library and campus information services to users in-person and over email or phone.
• Complete forms about interactions at service desks to help inform decision-making related to service improvements at the Library.
• Respond to inquiries and communicate building access policies to library users.
• Prioritize competing tasks and communicate changes to staff on duty.
• Open and close buildings and service points.
• Help train and support the work of temporary employees and students.

The University of Michigan offers a comprehensive benefits package including:

• Health, dental, and vision insurance
• Generous time off (12 vacation days per year, and 15 sick days per year)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Professional development opportunities
• Flexible spending accounts for healthcare and dependent care expenses
• Life insurance, long-term disability coverage, and more

• High School Graduate or equivalent combination of education and relevant experience.
• 1+ years of demonstrated experience of strong written and verbal communications with diverse audiences.
• Values diversity and the importance of inclusion.  Commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.
• 1+ years of experience using and learning new technology and computer software, including email, spreadsheet, and calendaring systems.
• Interest in a non-traditional work schedule, including evenings and weekends.

The expected schedule for this position is from 4 pm to 12:30 am, Sunday through Thursday. This work schedule may be modified based on operational needs. Schedule may vary during semester breaks and weeks which contain University holidays.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

The person in this position routinely moves through the building to access materials.  They would need to regularly ascend/descend ladders to retrieve and shelve materials.  They must be able to navigate the facility using the stairs during an emergency.  This person may occasionally need to travel from building to building on campus (campus buses are available to ride for free).  They must have the ability to move and/or transport materials that weigh up to 25 pounds.

For questions about this posting or to request accommodations, please contact libraryjobs@umich.edu.

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.