The Accounts Receivable Supervisor, under indirect supervision of the AR Manager(s), will oversee and monitor the day-to-day workload and performance of the unit and provide training, coaching and assistance to medical billing staff. This position will provide subject matter expertise in physician and/or hospital insurance billing and follow-up activities. Accounts Receivable Supervisor will participate in the implementation and maintenance of policies, programs, and system enhancements to improve financial and operational performance of the unit. Ensure standard work and maintenance of Lean Thinking principles.  This position oversees the billing of the Home Infusion Pharmacy at University of Michigan and Durable Medical Equipment therapies.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Duties and Responsibilities:

• Participate and provide expert knowledge in hospital and/or physician insurance billing and follow-up activities.
• Participate in the implementation and maintenance of policies, programs, and system enhancements to improve the financial and operational performance of the unit.
• Employ Lean principles to eliminate waste and increase value.
• Interview, select and train employees.
• Create work schedules.
• Plan and direct work.
• Appraise productivity and efficiency for the purpose of performance evaluations and merit increases.
• Handle staff complaints and grievances and disciple them when necessary.
• Hire and terminate employees.
• Read and interpret accounts receivable metrics to assign and prioritize duties.
• Supervisor may spend time performing many of the same duties as subordinates.
• Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests. 

• Bachelor's Degree in Health or Business Administration or an equivalent combination of education and experience required.     
• At least two years of progressively complex billing & third-party payer experience
• Demonstrates excellent verbal and written skills 
• Demonstrates ability to produce high-quality work in a timely, accurate and efficient manner
• Demonstrates experience in professionally handling and protecting items confidential in nature
• Demonstrates ability to work in a team environment, and to build trust in the working relationships with other staff and faculty
• Demonstrates ability to learn and work independently
• Detail-oriented, organized, strong problem-solving skills, strong investigative skills, critical thinking skills and ability to be self-directed and work independently
• Ability to assist unit Director and AR Managers in oversight of billing and collections including the monitoring of charges and collections and recommending corrective action.
• Ability to develop education materials and provide training and development to new and existing billing staff
• Strong interpersonal communication skills

• Extensive knowledge of hospital and/or physician billing policies, third party payer processes and regulatory and accreditation requirements.
• At least three years of experience in medical billing and accounts receivable denial follow up.
• Demonstrated ability to supervise and lead staff.
• Knowledge of CPT/ICD-9 coding conventions is necessary, coding certification desired.
• Durable Medical Equipment billing experience. 

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.