A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Life Sciences Institute (LSI) is looking for a Desktop Support Specialist Intermediate to join our professional staff. You will work as part of the Information Technology (IT) team that provides computing and technology support for faculty, researchers, staff, and students in addition to administering central LSI services. You will be responsible for desktop and event support and report to the LSI Desktop Support Supervisor.

The Life Sciences Institute explores biological processes, structures and functions at the finest scale to create impact on a global scale. With a diverse community of inquisitive minds and exceptional tools, we are a catalyst for breakthrough discoveries.

• Install, configure, maintain, and troubleshoot:
  • Macintosh and Windows desktop computers
  • Network printers and peripheral devices on Windows and Macintosh systems
  • Desktop productivity and scientific software
  • Computer hardware and software used with PC controlled scientific instruments
• Receive, tag, and track ordered hardware and software using the LSI inventory system
• Work with software, hardware, and scientific instrument vendors on support, troubleshooting, and warranty repairs
• Work with staff and faculty to specify or customize computer hardware suitable for the U-M and LSI computing environment
• Provide technology assistance to members of the LSI community
• Advise and train computing system users in the capabilities of LSI and U-M resources and software packages
• Setup and install LSI and U-M resources (printers, storage, VPN) on LSI managed and personally owned computers
• Help maintain the security of desktop computers through patching, updates, and maintenance of virus and spyware protection software
• Hardware lifecycle tracking
• Write and revise general documentation describing features, capabilities and procedures of LSI and U-M systems
• Other responsibilities as assigned

• An Associate degree focused on computer-related coursework or an equivalent combination of education and computer support experience
• Minimum 2 years of experience supporting both Windows and Macintosh computing environments
• Minimum 2 years of experience demonstrating troubleshooting abilities including good use of reference tools and self-instruction
• Prior experience working with colleagues of varying technological skills
• Knowledge of data network troubleshooting and concepts
• Ability to create new documentation for information and technology processes and services
• Ability to manage unique computer hardware and software inventory
• Ability to transport and install IT equipment weighing up to 50 pounds
• Comfortable working in a wet laboratory environment

• Familiarity with Microsoft Windows systems management concepts and printing systems
• Familiarity with desktop productivity and scientific software
• Familiarity with Linux and High-Performance Computing
• Familiarity with computer controlled scientific instruments
• Knowledge of wet laboratory safety best practices

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

You will have a work location at the Life Sciences Institute on the University of Michigan, Ann Arbor, Michigan campus.  Under current institute policy, a hybrid schedule of on-site and remote work is allowable, subject to business needs requiring on-site presence.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• A retirement plan that provides two-for-one matching contributions
• Many choices for comprehensive health insurance
• Dental and Vision Insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Maternity and Parental Leave

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.